Optimize Your Contact Center And Improve Customer Service With AI Technology

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Recorded06 Feb 2024

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:5550917

Show notes

Most discussions on revolutionizing customer service in the digital age highlight the importance of technology and personalization. Jason Finkelstein, the Chief Marketing Officer of Gladly, shares how Gladly stands out as the only customer service platform built around people, not tickets, emphasizing personalized, seamless interactions at scale. Blake Morgan is a customer experience futurist, keynote speaker, and author of the bestselling book The Customer Of The Future.

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