Reinvigorating A 110-Year-Old Brand Through Customer Feedback

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Recorded16 Aug 2022

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:5550992

Show notes

How do you move an iconic brand towards the future? That was the question Harry Overly, President and CEO of Sun-Maid, faced when he took over the company in 2017. The brand had vast stores of emotional equity, not to mention the familiarity and fondness for its iconic red raisin boxes. But it didn't have a coordinated consumer marketing strategy and had missed an entire generation of consumers. Overly relied on data and customer feedback to bring the brand to the present.

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