The Chief People Officer Of The World's Largest Employer Links EX And CX

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Recorded23 Aug 2022

Publisherthemoderncustomer.libsyn.com ↗

Handlerec:5550991

Show notes

Employee experience and customer experience are clearly linked—especially on a large scale at the world's largest employer. According to Donna Morris, Chief People Officer at Walmart, if employees don't have a great experience, it's difficult for people who don't get a paycheck to have a great experience. A great customer experience starts with a great employee experience, and the line between the two is increasingly blurring. After all, employees are customers of the brand. And with more than 2 million global associates, Walmart's employees have an incredible impact on the brand and the customer experience.

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