The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

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How Canva Connects AI Innovation to Customer Success contributed by Lukas · yesterday
How AI Speeds Up Support and Guides Service Teams contributed by Lukas · 8 days ago
American Airlines Is Using AI Across the Customer Journey contributed by Lukas · 15 days ago
New York Life Is Turning Customer Feedback Into a Decision Engine contributed by Lukas · 22 days ago
How Alaska Airlines Is Transforming the Customer Journey With AI contributed by Lukas · 29 days ago
How FedEx Uses AI to Deliver Visibility, Control, and Peace of Mind contributed by Lukas · Aug 11
Virgin Atlantic Launches the First Airline App in ChatGPT contributed by Lukas · Aug 4
How End-to-End Testing Builds Better AI Customer Experiences contributed by Lukas · Jul 28
How TIAA Is Using AI to Personalize the Future of Retirement contributed by Lukas · Jul 21
Deflection Is Dead: Why Customer Engagement Is the New Goal contributed by Lukas · Jul 14
How to Do More With Less: Future-Proofing Work in an AI-Driven Economy contributed by Lukas · Jul 7
The Power of Pull: How Customer Demand Drives Business Growth contributed by Lukas · Jun 30
AI Digital Workers Are Getting Job Descriptions contributed by Lukas · Jun 22
How Salesforce Is Bringing AI Agents Into Marketing contributed by Lukas · Jun 16
Airline Customer Satisfaction Improving, ACSI Data Show contributed by Lukas · Jun 2
Future-Proof: Transform Your Business with AI or Get Left Behind contributed by Lukas · May 26
Experience Is Everything: The CX Strategy Gap Behind AI Adoption contributed by Lukas · May 19
American Express on AI-Powered Personalization at Scale contributed by Lukas · May 12
Build a Brand Like Trader Joe's: Why Human Interaction Still Drives Customer Loyalty contributed by Lukas · May 5
United Airlines' Chief Customer Officer on Scaling CX Through Operations contributed by Lukas · Apr 28
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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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