The Modern Customer Podcast

podcast

Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric compani...

Business 520 recordings 2015 → today Weekly updated 4 days ago
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How To Build A Loyalty Program In A Post-COVID World contributed by Lukas · Apr 6, 2021
How Birchbox Meets Customers Where They Are contributed by Lukas · Mar 30, 2021
How Urban Air Pivoted To Thrive During COVID contributed by Lukas · Mar 23, 2021
How To Be An Effective Virtual Communicator contributed by Lukas · Mar 16, 2021
How One Mom Created An Organization To Help New Moms contributed by Lukas · Mar 9, 2021
Branding In The Era Of Racial Justice contributed by Lukas · Mar 2, 2021
An Innovative Approach To The Future Of Returns contributed by Lukas · Feb 23, 2021
Why Search Matters To E-Commerce Now More Than Ever contributed by Lukas · Feb 16, 2021
Behind The Scenes Of The Early Days Of Amazon contributed by Lukas · Feb 9, 2021
What Modern Customers Want In Light Of COVID contributed by Lukas · Feb 2, 2021
6 Ways To Break Free From Boring Meetings contributed by Lukas · Jan 26, 2021
What Does Customer Loyalty Mean In 2021? contributed by Lukas · Jan 19, 2021
How Bank Of America Pivoted To Serve Contactless Customers contributed by Lukas · Jan 12, 2021
How To Modernize Customer Interactions For The Smartphone Era contributed by Lukas · Jan 5, 2021
Blake's 5% Rule For New Year's Resolutions contributed by Lukas · Dec 29, 2020
Shep Hyken's Prediction For 2021 contributed by Lukas · Dec 22, 2020
Blake's Top 5 Customer Experience Predictions For 2021 contributed by Lukas · Dec 15, 2020
7 Trends Shaping CX In 2021 contributed by Lukas · Dec 8, 2020
How The Pet Industry Adapted During COVID contributed by Lukas · Dec 1, 2020
4 CX Takeaways From 2020 contributed by Lukas · Nov 24, 2020
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4 episodes · last 30 days

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Go behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer re...

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