Managing resort properties is a tall task. Our guest today, Tom Luersen, says it's like running a small town. Tom is currently the president of Coral Tree Hospitality and has over 20 years of experience in managing properties such as Kingsmill Resort, Woodland Resort, and overseeing multiple properties for Destination Hotels and ResortsIn this episode, you'll learn:The benefits of operating as an independentWhy independent properties need a different type of leader than brands doHow you can maximize revenue by being a pre-arrival conciergeWhy it's important to empower and provide autonomy to those working on propertyThe Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes and more info head to: https://themodernhotelier.com/episode/26

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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