Hotel guests' needs and expectations are evolving. How does the hospitality industry evolve with them to set proper expectations and provide a great experience? Ellis Connolly, CRO of Laasie, joins us to to shed some light on these questions and much more. Ellis has a wealth of experience with hospitality and travel technology companies. He was the the CRO and Executive VP of TrustYou, the Senior VP and Head of Sales at Rainmaker Group (acquired by Cendyn), and the Senior VP of Business Development at Zingle before becoming the CRO at Laasie. Ellis talks about the need to be transparent and properly set guest expectations, how to be relentless in your pursuits, and so much more. We're excited to share this conversation with you!In this episode you'll discover:The need for transparencyWhat's changing with how consumers are thinking of loyalty programsWhy you should relentlessly pursue everythingThe opportunity in many different sectors of the hospitality industry The Modern Hotelier is presented by StayflexiProduced, edited, and published by Make More MediaFor full show notes head to: https://themodernhotelier.com/episode/3

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