Clio Knowles, Chief People Person at Virgin Hotels, joined us on The Modern People Leader. We talked about technology, how they’re hiring differently, and the importance of making employees feel seen. Timestamps: Launching hotels during COVID (12:00), why they built a custom communications platform (14:50), combatting the great resignation in the hospitality industry (16:50), focusing attention on hiring people from underserved populations (18:40), seeing employees as human beings (24:20), BAREIT sessions at Virgin Hotels (28:15), they mapped the teammate journey out and created a teammate branding toolkit (30:20), the people that have the answers are the people on the ground doing the work (34:00), and more. If you have any feedback for the MPL podcast or would like to connect, don't hesitate to reach out on LinkedIn: Daniel Huerta and Stephen Huerta

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“What did the council decide on item 42?” — answered with the speaker and the moment.