What do you do when feedback doesn’t land the way you’d hoped? In this episode of Managing Made Simple, I dive into a common challenge for managers—team members who respond defensively to feedback—and share actionable strategies for resetting expectations.Key Topics Covered:Feedback Gone Wrong [0:00]How to navigate situations where your feedback is brushed off or met with defensiveness.Resetting Norms [4:12]Tips for re-establishing communication norms and setting the tone for respect.Making Feedback Actionable [9:15]Using SPI (Situation, Behavior, Impact) to deliver clear and actionable feedback.Giving effective feedback is a skill, and it’s one your team can learn together. If this is a challenge you’re facing, I’m here to help. I offer team workshops and one-on-one coaching to make tough conversations easier and more effective. Reach out at [email protected] or share my info with your decision maker to get started.--WORK WITH LIA:How many times have you thought "I wish this whole managing people thing was a little easier" or better yet - "tell me what to do to be a better manager and I'll do it"?I've got you covered ;) My new book, The New Manager Playbook, your comprehensive guide to managing with ease and confidence launches on January 27th and I could not be more excited to share it with you.Head to liagarvin.com/newbook for exclusive updates and bonuses related to launch.Want some support for yourself or your team, let's chat! Schedule a call here: calendly.com/liagarvin/scaleup-strategy CONNECT WITH LIA:Website: https://www.liagarvin.com/Linkedin: https://www.linkedin.com/in/liagarvin/Instagram: https://www.instagram.com/lia.garvin/Music by: https://www.instagram.com/isaacy8s/Looking for support for yourself of your team? I've got you covered.Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I help teams build clarity, accountability, and momentum through practical tools and research-backed strategies that make managing easier. Get all the details at: www.liagarvin.comor reach out at [email protected]

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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