Turning Feedback Into Features

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The Purposeful Banker not yet transcribed

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Recorded15 Feb 2016

Publisherprecisionlender.libsyn.com ↗

Handlerec:13775294

Show notes

How do you differentiate between what your customer wants and needs? What do you do when a person says they want something, but their actions prove otherwise? Dallas and Jess talk about our own approach to handling client feedback and how your bank can use the same approach to look at the services you receive and offer.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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