Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses In this episode of The Refrigeration Mentor podcast, host Trevor Matthews is joined by Andrew Freeburg of Refrigeration Unlimited with some tips and step-by-step walkthroughs to help supermarket refrigeration technicians - new and experienced - master your own process on any service call. These tips will help you troubleshoot more easily, problem-solve faster and greatly reduce your time on service calls. All of this, of course, will further your career as a supermarket refrigeration technician, meaning greater advancement, better customer relationships and much higher income potential. In this episode, Trevor and Andrew discuss: -A step-by-step walkthrough of an efficient service call -Importance of good communication with a customer -Questions to ask a customer to assess a service call -How to do an effective visual inspection -Why to divide your tools into different sets -Importance of understanding electrical circuits -Providing highly detailed invoices to customers -Understanding controls -Not just repairing problems, but determining why the problem occurred -Finding a mentor in the refrigeration trade -Creating a service call checklist Helpful resources & links: Andrew Freeburg on LinkedIn Get on the Supermarket Academy waitlist now! New program to supercharge your supermarket refrigeration expertise. Refrigeration Mentor on Instagram | Facebook Refrigeration Mentor YouTube Channel Refrigeration Mentor on LinkedIn Refrigeration Mentor Linktree

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