Why is emotional intelligence no longer optional for leaders facing change and challenging conversations? Amy Jacobson joins Kevin to discuss what emotional intelligence really is and why it matters more than ever. They explore emotional intelligence as a skill, not an identity, emphasizing that EQ shows up in the how and why behind our decisions and behaviors. Amy shares a common misconception about emotional intelligence, clarifying that it isn't about avoiding conflict, being agreeable, or maintaining constant positivity, but about understanding emotions, regulating responses, and choosing actions that move people and outcomes forward. Amy also introduces relatable metaphors, such as treating change as if it were "your baby," to explain why leaders often overlook the emotional experience of those affected by change. Amy's Story: Amy Jacobson is the author of Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership and her new book The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations. She is an emotional intelligence and human behavior specialist. Previously featured in Fast Company, The Daily Telegraph, News.com.au and more, Jacobson trains corporations, companies and groups large and small in both private and public sectors about the importance of emotional intelligence. She uses simple, actionable strategies—and a bit of tough love where needed—to help leaders and employees understand that no matter what industry you are part of, our biggest challenges are always the same. When she's not working, Jacobson enjoys musicals, basketball, traveling and dining out. She and her husband, Mark, share two teenage children. This Episode is brought to you by... Flexible Leadership is every leader's guide to greater success in a world of increasing complexity and chaos. Book Recommendations Emotional Intelligence: A Simple and Actionable Guide to Increasing Performance, Engagement and Ownership by Amy Jacobson The Emotional Intelligence Advantage: Mastering Change and Difficult Conversations by Amy Jacobson Like this? Leading Change Intelligently with Barbara Trautlein Making Change Work with Brendon Baker Building Emotionally Intelligent Teams with Vanessa Druskat Join Our Community If you want to view our live podcast episodes, hear about new releases, or chat with others who enjoy this podcast join one of our communities below. Join the Facebook Group Join the LinkedIn Group Leave a Review If you liked this conversation, we'd be thrilled if you'd let others know by leaving a review on Apple Podcasts. Here's a quick guide for posting a review. Review on Apple: https://remarkablepodcast.com/itunes Podcast Better! Sign up with Libsyn and get up to 2 months free! Use promo code: RLP

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related