Dispute need not be viewed as a dirty word, and should a dispute need resolving, the power of the Conflict Avoidance Process (CAP) to save time, cost and relationships is clear.In this second episode of four focusing on the value of CAP and how to implement it in practice, Derek Pye, Matt Molloy and Bob Davis - all professionals with great experience delivering the process - share their advice on building trust, diffusing tensions and making constructive recommendations.This episode of The RICS Podcast covers:The framework through which CAP is most effectiveEncouraging a more constructive, non-adversarial approach from both parties involvedCost savings when compared to other dispute resolution processesWhether there’ll always be a need for a third party CAP professionalHow to build trust between both parties in a disputeRoyal Institution of Chartered Surveyors: https://www.rics.org/uk/ RICS Podcast Page https://www.rics.org/podcast/ Kieran Halliwell https://www.linkedin.com/in/kdhalliwell/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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