In this episode, we speak with Mie Elmkvist Schneider, VP of Sales & CS, Queue-it, a leading developer of virtual waiting room services, empowering 1,000+ organizations worldwide to build and nurture trust with 25+ billion visitors annually by delivering reliable, fair, and transparent online experiences. We talked with Mie about the important measures and KPIs to track for a sales leader when focusing on profitability. Some of the questions we discuss in this episode are: What does your Sales Leadership Dashboard look like - what metrics are you keeping track of? What are the key metrics when focusing on profitability vs growth? Which are key metrics to focus on in new client acquisition vs existing customer expansion? Who is involved, why, and how in the ongoing process of monitoring these KPIs, and triggering necessary actions if/when needed based on deviations? What tool stack do you use to track this? This is for all the sales leaders out there, tune in to see if your dashboard aligns with Mie's and if there are any KPIs that you also need to double down on.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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