Episode 62 - My guest on the podcast today is Stacy Sherman. Stacy is an expert in the "customer experience." One of the first things we actually talk about in the conversation is the difference between customer service and the customer experience. The customer experience is a more all-encompassing idea that includes every touchpoint for the patient or customer from hearing about your practice or your business until they receive the service you provide, pay for it, and beyond. As business owners and business leaders, we have to be aware that in a free market system, people have choices, and they will exercise those choices by going wherever they want to get the goods or services you desire. You can beat your competition simply by offering a better experience, and as Stacy will tell you, it’s not nearly as complicated or difficult as it might sound. Register for Residency-Proof Your Marriage!I'm excited to tell you about a new online course I'm launching called “Residency-Proof Your Marriage.” I’ve seen way too many couples get divorced or see their relationships go sour during their medical career. This online video course will coach you through setting expectations, communicating effectively, getting on the same page with finances, and keeping your relationship thriving during a difficult time. Whether you’re in medical school, residency, or out in clinical practice, Residency-Proof Your Marriage is going to help you build a thriving medical marriage. I’m looking for 15 couples to sign up for the beta version of the course. You’ll get full access to the course at the lowest price it’ll ever be offered. The price is $69 for students and trainees, and only $99 for practicing physicians, a fraction of the cost of a weekend marriage retreat. Registration closes on June 14th, so sign up today!For this course, you’ll get all the great content in the course for a fraction of the price and you complete it on your own time as your schedule allows. Click here to sign up today. We’re limiting the signups initially to 15 couples, so sign up today. Resources mentioned in the episode:Free pdf guide: 32 Easy Ways to Celebrate Your Team MembersJoin the Business and Personal Finance for Physicians and Dentists Facebook Group!Check out the Doctor Podcast Network!: Click here and come check out the great podcasts that are a part of the network. One-on-one personal finance and business coaching: Click here and email me to set up a free consultation today!Check out the additional free resources available at The Scope of Practice!Business management resourcesPersonal finance resourcesPodcasting resourcesRecommended online coursesRecommended books

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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