In this episode of the Smart Community Podcast, I had a brilliant chat with Mark Thomas, the Founder and Managing Director of Serviceworks, an international consultancy providing strategic counsel on city building, smart city application, strategy, public policy and customer service. This is the second time Mark has been on the podcast, the last time was back in Episode 111, and this interview was recorded in mid July 2020. So we talk about Mark's background and his passion for solving wicked problems that matter to citizens, as well as what's been happening for him and how he's adjusted his business since COVID. But of course since we recorded this episode, Auckland New Zealand has also seen an outbreak, so just keep in mind that we recorded before that and don't mention it at all. It's a bit tricky this year given that I often record interviews way in advance of when they get released on the podcast, and obviously things with COVID change so rapidly but I know you're all Smart people who will understand that. Mark also shares with us his thinking around what he calls 'The COVID Chance', which is about the ways the pandemic has accelerated some of the Smart concepts like data sharing and privacy that we've been talking about for years, as well as the opportunities that exist in the midst of the crisis. We discuss the projects Mark has been working on including Mobility as a Service and connected platform projects in China, Indonesia and Malaysia, plus the way Smart solutions need to be customisable for different cultures, contexts and communities. Mark and I then explore the emerging trends of using blockchain in the city space, as well as new urban mobility systems and new citizen data control solutions that are emerging. We finish our chat discussing some of Mark's favourite Smart Community resources. As always we hope you enjoy listening to this episode as much as we enjoyed making it. Find the full show notes at: www.mysmart.community Connect with Mark via the Serviceworks website, or on LinkedIn, Facebook or Twitter @MarkThomasNZ Connect with me via email: [email protected] Connect with My Smart Community via LinkedIn or Twitter and watch on YouTube The Smart Community Podcast is produced by Perk Digital.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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