Achieving transformation (part 2): how digitising work in the integrated front door team has improved workforce efficiencies

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Previously titled “How digitising work in the integrated front door team has improved workforce efficiencies” — renamed by the publisher on Aug 3, 2026

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Recorded06 Jan 2026

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Introduced initially as a pilot in January 2025, the Council’s Integrated Front Door team tracks contacts and referrals using digital whiteboards that share live data.The new technology means an end to time-consuming manual recording, freeing up more hours for practitioners to focus on their work and greater opportunities for the service to invest in the workforce.In this episode, Laura Snell, service lead for North East Lincolnshire’s Integrated Front Door in children’s services. and Sam, deputy service director within the Integrated Front Door and Safeguarding , talk about how, almost a year on, – the IFD pilot project became a reality and a valuable resource. The Social Work Community podcast is where social workers come to discuss the key issues affecting their profession. Whether you are a student or an experienced social worker - whether you are frontline or management, this podcast is for you. You will hear direct from social workers in your community about their successes and their challenges.Follow us on Instagram to keep up-to-date with the latest news and join the Social Work Community for all things social work.

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