In this episode, Ben discusses why induction (or onboarding) is more important than many leaders realise. While it can seem like a dry administrative task, it creates the first impression a new employee has of the team or organisation, and that impression can influence how connected and motivated they feel. Ben shares a personal story about a poor onboarding experience where nobody seemed prepared for his arrival, leaving a lasting negative impression. From there, he outlines several ways leaders can improve induction. These include creating a structured and repeatable process, helping new starters build connections with colleagues, introducing familiarity with the workplace and its people, and providing the right balance of early work so the new person feels useful without being overwhelmed. He also emphasises the importance of managers personally investing time in the induction process to help new employees feel welcomed and valued. Resources mentioned in this episode: SCARF model of motivation. Work with Ben 1:1.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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