Some clients require extra attention, but where do you draw the line? In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss dive into a real-life dilemma from a veterinarian facing pushback for prioritizing a demanding client. Should veterinarians go the extra mile for clients they’ve built strong relationships with? Or does this undermine team trust and set unrealistic expectations? Let’s get into this episode!Lead with Confidence at the Uncharted Medical Director Summit!A 1-day virtual event designed for veterinary medical directors ready to elevate their leadership game. Connect with peers, engage in interactive workshops, and discover strategies to lead your team to success. Don't miss this opportunity to invest in your professional growth and enhance your practice's performance. Limited spots available!Register now: Uncharted Medical Director SummitTurn Conflict into Collaboration!Disagreements happen in every veterinary practice—but they don’t have to derail your team. The Conflict Resolution Certificate equips managers and staff with practical tools to navigate tough conversations, improve communication, and foster teamwork. Transform workplace friction into growth and create a stronger, more productive practice culture. Exclusive for Uncharted Members!Ready to lead with confidence? Enroll now: Conflict Management EssentialsUpcoming events: unchartedvet.com/upcoming-events/All Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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