When hospitalized patients don’t have clear veterinary handoffs, treatments get delayed, communication breaks down, and teams end up frustrated. In this episode of the Uncharted Veterinary Podcast, Dr. Andy Roark and Stephanie Goss tackle one of the most common workflow headaches in veterinary hospitals: who takes ownership of hospitalized cases after day one? They dig into why confusion happens, how it impacts both patient care and client trust, and what leadership can do to put better systems in place. From separating doctor and nursing responsibilities to building buy-in and using rounds effectively, Andy and Stephanie share practical strategies that any hospital can adapt. If you’ve ever felt like your patients were getting “lost in the shuffle,” this conversation will give you clarity and tools to create consistency. Let’s get into this episode!Are you ready to grow as a leader without feeling like you’re doing it alone? The Uncharted Team Leads Summit is built just for veterinary supervisors and leads who want to build confidence, strengthen communication, and inspire their teams. This one-day interactive event helps you define your role without letting it define you, manage team venting constructively, and explore practical AI tools. Join small-group workshops, earn RACE CE credits, and connect with peers who understand the challenges exactly where you’re at. Register today: https://learn.unchartedvet.com/products/live_events/team-leads-summit-2025Tired of letting your practice’s financials slip through the cracks? Uncharted’s Get Sh*t Done: Financial Edition is a one-day, highly interactive virtual conference on October 29, 2025. Learn how to manage inventory efficiently, set pricing that reflects your value, and build financial goals your whole team can rally behind. Featuring expert-led workshops, small group discussions, CE credits, and plenty of real-world tools. This event is your shortcut to putting financial clarity into action. Seats are limited so register now: https://learn.unchartedvet.com/products/live_events/gsd-2025Upcoming events: https://learn.unchartedvet.com/pages/eventsAll Links: https://linktr.ee/UnchartedVetDo you have something that you would love Andy and Stephanie to discuss on the podcast? If so, send us a message through the mailbag! Submit it here: unchartedvet.com/mailbagStephanie is a former practice manager who lives on the Olympic Peninsula in Washington State. With over 20 years of experience both on the floor and in the office, Stephanie is passionate about staff education, team culture, management and training. Stephanie loves to geek out about technology, especially Practice Management Software. She has experience as a practice manager in both private and corporate practices, ranging in size from one to seven doctors. She has experience as a consultant and trainer with AVImark software, paperlite/paperless transitions, practice management and staff training.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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