This week on the podcast, Dr. Andy Roark and Stephanie Goss are tackling a mailbag letter from a practice manager who is wondering how to handle an issue with a specific team member. This team member is a wonderful technician, who is generally well liked by the team. They seem to have one (little) habit that gets them into (sometimes BIG) trouble. They put themselves into situations sometimes that are unnecessarily risky - trying to do jugular blood draws by themselves, for example. The rest of the tech team has nicknamed this person “Cowboy” and while they can (sometimes) get things done super quickly, they have also been bit, scratched, exposed to zoonotic things - all unnecessarily in this manager’s opinion. The team has protocols in place that include having help so this manager is at a loss for how to address the situation, get this cowboy tech to slow down and be safe. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Just a few seats left in this awesome class with Dr. Adam Little - you are not going to want to miss this one! Whether responding to a bad review online, confronting misconceptions from Dr. Google, or de-escalating a frustrated client interaction, veterinarians need to be creative and adaptable to a variety of situations. This workshop will focus on group activities that will help participants creatively (and with a bit of humor) address common issues felt in practice. This approach will allow us to build empathy for other stakeholders in the veterinary practice relationship, generate new creative approaches to dealing with these challenges, and work on methods to break down barriers in teams that can paralyze progress. Get comfortable with another way to approach the dreaded “role playing” so you can confidently lead your team on creatively and interactively brainstorming what to say and how to say it in those uncomfortable or uncommon situations! https://unchartedvet.com/product/what-vet-med-can-learn-from-improv/ Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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