This week on the podcast, Dr. Andy Roark and Stephanie Goss are sharing a conversation they recently had with a group of managers who was struggling with something that feels familiar to us all at this point. These managers are short handed. And a lot of them came into their roll from the team side so they have the skills to fill in on the floor when needed. Their teams are really getting frustrated and/or angry with them when they refuse to cover gaps in the schedule in order to get their own jobs done including things like trying to hire, interview and payroll. It feels like the ultimate rock and a hard places conversation. Let’s get into this… Links: Upcoming events: https://unchartedvet.com/upcoming-events/ Client Curation with Dr. Saye Clement - LAST CHANCE TO REGISTER Think of your favorite client. Think of how they brighten your day and how easy that interaction is, each and every time. Wouldn't it be amazing to have an entire day of favorite clients? Dr. Saye Clement is here to help you achieve that! Back by popular demand, this 2-hour workshop is going to help you take an important step toward happier days in veterinary practice. Clients who are a bad fit for your practice take up too much time and energy. You need tools to help you find your favorite clients among all of the potential ones out there. In this workshop you will: Incorporate a new method of client curation into how you already do business Cover talking points to get buy-in from the whole team Troubleshoot common pitfalls Find out exactly how to ask a client if they are a good fit (without offending them or wasting time!) Join us on March 13 from 12-2 pm ET/9-11 am PT for $99 (FREE for Uncharted Members!) More Than an EAP - Making Wellness Happen in Your Practice You keep on pushing through the long days, the burnout, working short-handed. You’re waiting for things to “calm down” before you work on your business instead of in it… but when does that end? What if it doesn’t? This mentality is not sustainable for you or anyone on your team. You’ve got to find a better way. Bret Canfield has worked with dozens of teams on finding sustainability in practice. In this brand new workshop, he is focusing on the benefit you have to know about and how to implement it – an Employee Assistance Program. If you think it’s out of reach, he’ll tell you to think again! He is going to talk through real, tangible solutions and tactics to build your days around wellness, rather than wellness around your day. Join us on March 24 from 2-4 pm ET/11-1 pm PT for $99 (FREE for Uncharted Members!) Come recharge and get reinspired with your colleagues in beautiful sunny Greenville, South Carolina! Join us for our April Uncharted Veterinary Conference: Uncharted 2022 All Links: https://linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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