This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss relish in living in the shades of gray. We received a mailbag letter from someone who asked "Is it just us or do any other hospitals have the struggle of whether or not support staff should be taking detailed history from clients before the doctors get in the exam room?...Should full medical history be the doctor's responsibility?" Andy and Stephanie get lively when it comes to should - it's a four letter word in veterinary medicine, friends. They jump into a great debate about medical records and have a blast doing it so... let's get into this. LINKS Upcoming events: unchartedvet.com/upcoming-events/ LAST CHANCE - DO NOT MISS YOUR CHANCE Join us for LEVERAGING TECHNICIANS – MAKING PRACTICE LESS STRESSFUL FOR YOU, THEM AND YOUR PATIENTS! We discuss ways to balance leveraging technicians while creating a positive culture of respect for all team members! We all recognize that every member of the veterinary team is valuable. In this workshop, we will: Explore how to create trust among your team so that veterinarians will fully utilize technicians and technicians will fully utilize veterinary assistants Discuss how to cultivate a well-balanced team resulting in less stress for everyone to create positive client and patient experiences. Join us on Wednesday, October 19 from 7-9 PM ET/ 4-6 PM PT for $99 (FREE for Uncharted Members!) Register here All Uncharted Veterinary Community Workshops are LIVE! You will be able to ask the instructor questions that help you address your practice’s unique problems. This will not be 2 hours of silent screen time. Gear up for interactive, fun learning! All Links: linktr.ee/UnchartedVet Got a question for the mailbag? Submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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