This week on the Uncharted Podcast, Dr. Andy Roark and practice manager Stephanie Goss are answering a question from the mailbag being asked by one practice leader who has a problem with gossip and negativity on the team. They have been facing it head on and working on their culture. And they are still wondering how to help themselves and the team balance the "need" to talk about a situation and/or interaction that impacted you while still following the expectation that there is no gossiping allowed. How do you walk the line between the "need" to vent/decompress and commiseration/gossiping. This one is spicy, let's get into this... LINKS Upcoming events: unchartedvet.com/upcoming-events/ Turning Clients Into Fans What makes someone a loyal customer and what makes someone a fan? How do businesses achieve the same level of loyalty as major sports teams and what does it actually mean? In this workshop, attendees will explore how companies create enduring fanship with their customers, discuss their customers' experiences, and brainstorm how to take these concepts and apply them to veterinary practice. In this workshop you will learn: What makes a fan a unique kind of consumer? What types of business practices make an impact on turning clients into fans? Brainstorm ways to bring these to your veterinary practice to build an enduring client fanbase When: March 29, 2023, 8:30-10:30 PM ET/5:30 – 7:30 PM PT $99 to register, FREE for Uncharted Members All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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