This week on the Uncharted Podcast, practice management super nerd, Stephanie Goss, is joined by a very special guest co-host. Debbie Boone, CVPM joins the podcast again, this time to discuss a topic near and dear to Stephanie's heart - the art of client care. For those of you who haven't met Debbie, let us introduce her. Debbie is a CVPM and Fear FreeSM Certified. She has worked for the veterinary profession for more than 35 years. Debbie's business, 2 Manage Vets Consulting, helps practices develop extraordinary team communication and business skills, enhancing patient care, improving profitability, and increasing practice value. She strives to improve the lives of animals by using her expertise to improve workplace culture and the well-being of veterinary professionals. Debbie recently published her first book, Hospitality in Healthcare and Stephanie wanted to take the chance to talk with Debbie about hospitality and what lessons we can learn and apply inside our practices when it comes to making clients feel welcome and invited in to our practices. Let's get into this... UNLEASH YOUR LEADERSHIP POTENTIAL Are you ready to elevate your impact as a leader in the veterinary field? The Uncharted Leadership Essentials Certificate is your blueprint for leadership success. Developing the skills you need to succeed as a leader in today’s dynamic veterinary business landscape starts here. An Uncharted Leadership Essentials Certificate provides you with seven crucial building blocks to lead with confidence at any level and achieve excellence in your veterinary practice. This program offers 8 hours of CE that will equip veterinary professionals to lead high-performing and collaborative teams delivered on VetFolio’s comprehensive, on-demand platform. Develop the skills you need to dive boldly into any leadership role. Sharpen your ability to build trust, be an effective coach, hold people accountable, achieve buy-in, and align your team's vision. Grow and retain leaders in your practice. Get ready to chart your course as a leader in vet med. Earn your certificate with the full Leadership Essentials program or choose the individual course(s) that best fit your professional goals. Learn more: https://unchartedvet.com/certificates/ DON'T MISS YOUR CHANCE TO JOIN US... December 12, 2023: Recruiting & Retaining Millennials with Tierra Price Time: 1pm ET/10am PT – 3pm ET/12pm PT This workshop will give you tips and tricks on creating irresistible job offers for millennials and developing roles that will retain them in today's challenging recruitment landscape. Veterinarians are in high demand, but prepare to find out how accessible this market can be, no matter the size of your practice! This workshop is free for our current Uncharted members and only $99 for the general public! Come join us. Upcoming events: unchartedvet.com/upcoming-events/ All Links: linktr.ee/UnchartedVet Do you have something that you would love Andy and Stephanie to role play on the podcast - a situation where you would love some examples of what someone else would say and how they would say it? If so, send us a message through the mailbag! We want to hear your challenges and would love to feature your scenario on the podcast. Head over to the mailbag and submit it here: unchartedvet.com/mailbag

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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