From 1996 to 2020, Stowe Shoemaker (PhD, Cornell University) served as a member of the executive education faculty at the School of Hotel Administration at Cornell University. His Harvard Business School case study on Hilton Honors has been used by organizations and schools around the world. Shoemaker has served as an advisor to numerous hospitality service providers over the course of his career including IGT, British Airways, Accor, Hilton, Landry's, and Hyatt. He published two marketing textbooks: Marketing Leadership in Hospitality and Tourism and Marketing Essentials in Hospitality and Tourism. Shoemaker's newest book, Hospitable Healthcare: Just What the Patient Ordered!, will be released on September 5, 2023, from Indigo River Publishing. Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin Instagram: https://www.instagram.com/thejondwoskinexperience/ Website: https://jondwoskin.com/LinkedIn: https://www.linkedin.com/in/jondwoskin/ Email: [email protected] Get Jon's Book: The Think Big Movement: Grow your business big. Very Big! Connect with Stowe Shoemaker: Website: https://www.hospitablehealthcare.com LinkedIn: https://www.linkedin.com/in/stoweshoemaker/ *E – explicit language may be used in this podcast.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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