If you like our content, be sure to sign up to our weekly The Design Compass Newsletter. Design Smarter. Lead Better.Join our Community: https://circle.thisishcd.com/Join-CommunityWhen Chelsea Mauldin began bringing design thinking into the U.S. government, she was met with scepticism — design was still seen as “throw pillows and pretty fonts.”In this deep and fascinating episode, Chelsea — Executive Director of the Public Policy Lab in New York — joins Gerry Scullion to share her journey from urban planning to pioneering human-centered design in federal and municipal agencies.They discuss:✅ How design entered the public sector during the Obama era.✅ Why half the real work happens after the design phase.✅ Building trust, ethics, and change in complex systems.✅ The People Say project — a groundbreaking, public repository for civic research.✅ What AI means (and doesn’t mean) for the future of public services.🎧 A must-listen for anyone working in service design, policy, or civic innovation.Like what we do? Make a Tip. Or Leave a review: https://ratethispodcast.com/hcdSponsor links10x your service design offering with Smaply. Take 20% off your order with ''ThisisHCD20off'Sign up https://auth.smaply.app/sign-upCheck out 'This is HCD x Sutsu' range. Gerry wears and endorses Sutsu ethical clothing. Use HCD10 to get 10% off this range.Get 10% off ScenarioCards.org when you used our link https://scenariocards.org/HCD10Creators & Guests Gerry Scullion - Host Chelsea Mauldin - Guest Stef Murphy - Producer Serdar Mele - Editor Click here to view the episode transcript.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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