Get ready for an engaging episode of This Legal Life as we welcome Allan Carton (Lead Consultant, Carton & Co) and Paul Roberts (CEO & Co-Founder, MyCustomerLens). Allan and Paul join host Ben Chiriboga (Chief Growth Officer, Nexl) to dive into the transformative power of client listening.In this episode, Allan and Paul share their expertise and insights on why law firms need to shift from individual to collective listening. Discover practical strategies to kickstart your journey towards meaningful results, as they provide actionable advice on how to get started.Prepare to be inspired by real success stories and valuable lessons learned from the field. Learn how active listening can become a catalyst for client satisfaction and business growth, revolutionizing the way legal services are delivered.Don't miss this opportunity to uncover the secrets of client listening and tap into its remarkable potential to transform the legal industry. Join us on This Legal Life as we explore the power of client feedback and elevate the standard of legal services through active engagement.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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