In this quick-hitting micro episode, Chris Yano checks in mid-year to help you refocus, realign, and recommit. Are you following through on the plans you made earlier this year—or have they slipped? Chris covers how to get gritty, evaluate your brand message, embrace AI booking agents, and boost CSR performance. He shares lessons from the field, tips for the slower season, and a reminder that it's okay to reset your goals—just don’t stall out.Topics include:Accountability check-in for mid-year goalsThe power of brand story (shoutout to Dan Antonelli & Prolific Brand Design)Real-world impact of AI booking agentsCSR coaching and performance pay contestsWhen and how to reset your revenue goalsGetting gritty and preparing for Q3/Q4If you're in the home services industry and want to finish strong this year, this episode is for you.⏱ TIMECODES 00:00 – Intro: A no-fluff RYNO micro-dose 00:18 – The theme: Grit, growth, and getting after it 00:51 – Mid-year check-in: Are you following through? 01:34 – Don't be a show pony – execute on your plans 01:53 – Branding shoutout to Dan Antonelli + Goettl's story 02:46 – Is your team living your brand internally? 03:07 – Shoutout: Prolific Brand Design + Redbird Roofing 03:53 – Rebrand = Rebirth (start thinking about 2026 now) 04:39 – Peer group wisdom: AI booking agents outperforming CSRs 05:13 – CSR efficiency and cost vs. AI 06:13 – Call center performance pay and contests 07:03 – CSR training: prepping for chaos & opportunity 07:20 – Traxion Coaching Program shoutout 08:21 – Don’t fear a reset: Adjust goals when necessary 09:05 – Redbird Roofing realignment example 09:36 – Get gritty while it’s busy—prepare for the slowdown 10:12 – Explore our archive or request a topic 10:44 – Leave us a review! It matters 🙌 10:58 – Final thoughts: “No zero days”🎧 More training and resources available at rynoss.com 📩 Want us to cover a topic? Let us know. 🗣 Leave a review — we appreciate you!

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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