Hoteliers’ Voice

Hoteliers' Voice S3E9 - How Lamington Group lives and breathes Hotel Sustainability

27 Nov 2023

Contributed by Lukas

We deep dive into hotel sustainability with Angeliki Krania, Senior Sustainability Manager at Lamington Group to understand what it takes to be a trul...

Digital Marketing – performance metrics that drive revenue

20 Nov 2023

Contributed by Lukas

In this episode we speak with Chris Kinlock a Performance Specialist, and Billy Mohan- Senior Performance Analyst, from Journey Hospitality about the ...

Digital Marketing: Optimising the direct channel

13 Nov 2023

Contributed by Lukas

We’re joined by David Ohandjanian, CEO & Founder, Up Hotel Agency to look into hotel marketing and how to optimise direct bookings through the d...

Industry Media - Hotel Design

06 Nov 2023

Contributed by Lukas

In our hospitality industry trade media mini series, we speak with Hamish Kilburn, editorial  of Hotel Designs to discover the thinking of the public...

Tech stack for today and the future: Live from the Independent Hotel Show London

18 Oct 2023

Contributed by Lukas

Guests expect a unique experience when staying at a boutique or independent hotel - and the properties require the same from their technology provider...

Recruit, Reward, Retain: Hospitality, the place to work: Live from the Independent Hotel Show London

18 Oct 2023

Contributed by Lukas

Hospitality can be a tough place to work, but it’s also one of the most enjoyable. From fostering an inclusive team environment to helping staff fee...

Hotel Revenue and eCommerce: Live from the Independent Hotel Show London

18 Oct 2023

Contributed by Lukas

How can hotels drive their revenue in an ever-challenging marketplace? Are OTAs a necessary evil or a blessing in disguise? And what role does the oft...

Industry Media - The Hotel Magazine

11 Oct 2023

Contributed by Lukas

In our hospitality industry trade media mini series, we speak with Brooke Tremain, editorial assistant of The Hotel Magazine to discover the thinking ...

Hoteliers' Voice S3E8 - Key trends in hotel distribution

06 Oct 2023

Contributed by Lukas

Today's Hoteliers' Voice takes on our guests specialist topic, as we explore the world of distribution. Joining us is Vineeth Purushothaman,...

Challenges of hotel technology with Kurt Macher, Shangri-la Group - The Shard

02 Oct 2023

Contributed by Lukas

In partnership with ACE Hotel Tech Summit, we spoke with Kurt Macher, General Manager, Shangri-La The Shard, London and Innovation & Luxury Custom...

Industry Media - Boutique Hotelier

28 Sep 2023

Contributed by Lukas

In our hospitality industry trade media mini series, we speak with Zoe Monk, editor of Boutique Hotelier to discover the thinking of the publication a...

Independent Hotel Show London preview 2023

26 Sep 2023

Contributed by Lukas

Get the preview for London's Independent Hotel Show 2023 with Glenn Wallace, Event Manager of Independent Hotel Show and moderator Sarah Duncan, ...

Panel discussion - Hotel PMS and the future

23 Sep 2023

Contributed by Lukas

This is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss the future of the PMS, the importance of cloud and creating ef...

Panel discussion - Metaverse and hospitality

22 Sep 2023

Contributed by Lukas

This is a live recording of a roundtable from the ACE Hotel Tech Summit 2023 to discuss metaverse and investment hospitality needs to be considering. ...

Operational Excellence in Hospitality a view from BWH Hotels

20 Sep 2023

Contributed by Lukas

Jeroen Van Gils, Development director – Europe from, BWH Hotels talks to us about Operational Excellence in hotels and how technology is playing an ...

Hotel Digital Marketing, Direct Strategies & the HMA

18 Sep 2023

Contributed by Lukas

The Chairman of Hotel Marketing Association (HMA), Harry Fielder (also CEO Umi Digital), talks hotel digital marketing, direct strategies and introduc...

10 simple rules for hospitality IT projects

14 Sep 2023

Contributed by Lukas

Diving into the 10 rules for approaching IT projects in hospitality with Frank Wagner, Director International Sales – Hospitality Group at Advanced ...

Industry Media - Boutique Hotel News

12 Sep 2023

Contributed by Lukas

In our hospitality industry trade media mini series, we speak with Eloise Hanson editor of Boutique Hotel News to discover the thinking of the publica...

Charity time - Hospitality Action, supporting industry workers

07 Sep 2023

Contributed by Lukas

Hospitality Action is one of the leading industry charities supporting hospitality workers through crisis. In this episode we learn more about the org...

Independent - how to be competitive? Making investment count

04 Sep 2023

Contributed by Lukas

Miguel Velez, CEO & Founder, Unlock Boutique Hotels is joining the ACE Hotel Tech Summit where he will address the challenges of independent hotel...

Social Media: a promotional tool for the hospitality industry

29 Aug 2023

Contributed by Lukas

In this episode we look at Social Media as a promotional tool for the hotel industry with Jamel Ben Amor, President and Managing director of Iris Hote...

Hoteliers' Voice S3E7 - How Point A uses airline retail as a model

29 Aug 2023

Contributed by Lukas

Nick Pilbeam​, Commercial Director for Queensway Hotels and Hospitality operating Point A Hotels joins us in Hoteliers' Voice to look at the in...

Hoteliers' Voice S3E6 - How Foxhills evolves to remain relevant

16 Aug 2023

Contributed by Lukas

Tej Walia, Managing Director, The Foxhills Collection joins us for Hoteliers' Voice season 3 to give us a run down of the investments the hotel h...

Hoteliers' Voice S3E5 - How H-Hotels transitioned from hotel distribution to ecommerce

08 Aug 2023

Contributed by Lukas

Christoph  Peppers, Director E‑Commerce for H‑Hotels GmbH joins us on Hoteliers' Voice Season 3 to look at the changes in revenue and distri...

Hoteliers' Voice S3E4 - How Outrigger Hospitality implemented a data culture

02 Aug 2023

Contributed by Lukas

James Wilson, Director of Business Intelligence and Analytics Services from Outrigger Hospitality Group gives insight for Hoteliers' Voice Season...

Hotel Partner - How INua Collection uses guest data

25 Jul 2023

Contributed by Lukas

In another of our Hotel Partner series, we look at how The iNUA Collection uses guest data to improve operations, enjoy efficiencies and develop guest...

How hoteliers are rethinking the revenue metric dilemma

19 Jul 2023

Contributed by Lukas

In this episode the second of a mini-series on revenue management and pricing strategies, we speak with Radisson, Preferred Hotels and IDeaS RMS about...

Hoteliers' Voice S3E3 - How Hotel Schweizerhof makes incremental gains to its tech stack

11 Jul 2023

Contributed by Lukas

As part of Hoteliers' Voice season 3, we speak with Andreas Stöckli, General Manager at Hotel Schweizerhof in Zurich about evolving and augmenti...

Hotel Partner - How The Berkeley staffs hospitality's frontline

05 Jul 2023

Contributed by Lukas

This Hotel Partner episode explores how The Berkeley addresses recruitment and staffing on hospitality's frontline. We are joined by Steven Drisc...

Mini-series - Staffing and recruitment in hospitality: how to find service staff

29 Jun 2023

Contributed by Lukas

We speak to Richard Bodin, Director of Travel Services for MATCH Hospitality as part of our Staffing mini series, looking at the challenges in the ind...

Mini-series - Staffing and recruitment in hospitality: how to find the right leaders today

27 Jun 2023

Contributed by Lukas

As the first part of a mini-series looking at staffing and recruitment in hospitality, in this episode we find out how to recruit the right leaders an...

How independent regional hotels can be revenue smart

20 Jun 2023

Contributed by Lukas

In this episode the first of a mini-series on revenue management and pricing strategies, we speak with an independent hotel property, an independent r...

Hoteliers' Voice S3E2 - How Columbia Beach Resort uses digital to augment the luxury experience

13 Jun 2023

Contributed by Lukas

 We speak to Monica Coppetta, General Manager of Columbia Beach Resort in Cyprus as part of Hoteliers' Voice about how they focus on the luxury ...

Hotel Partner - How Guldsmeden Hotels demonstrates sustainability credentials

06 Jun 2023

Contributed by Lukas

In this edition of Hotel Partner, we hear from Patricia Plesner, CEO, Eco Hotels and Gabriella Kingelin, Sales Manager, Guldsmeden Hotels about How to...

Hoteliers' Voice S3E1 - How Best Western built a direct campaign with guest profiling

01 Jun 2023

Contributed by Lukas

Chris Bowling , Head of digital marketing and ecommerce at Best Western UK joins us as our guest for Hoteliers' Voice to share how they built a d...

Hotel Partner - How to incorporate the Wellness and Spa asset into a hotel

25 May 2023

Contributed by Lukas

In this episode, we’re joined by author and wellness consultant Sonal Uberoi and Journey Hospitality’s commercial director – Elli Regan to discu...

Hotel Partner - How Virgin Hotel's in-room innovation delivers revenue

17 May 2023

Contributed by Lukas

In this episode we’re joined by Jason Doebrich, VP IT at Virgin hotels and Martin Chevalley, CEO and cofounder of Innspire to discuss the impact of ...

DESIGN HOTELS - Why hotel collections are pursuing digital guest experiences

09 May 2023

Contributed by Lukas

In this episode we speak with Simon Schwitallik, Director of Commercial Strategy and Analytics at Design Hotels to discuss the trends in defined hotel...

Why hotel analytics is becoming critical (Altexsoft)

02 May 2023

Contributed by Lukas

In this episode we speak with Alex Medovoi, CEO at Altexsoft about the importance of hotel analytics and the four key areas that it enables efficienci...

AI and Ethics - Improving Travel and Hospitality experiences

25 Apr 2023

Contributed by Lukas

AI in travel and hospitality and the ethics behind it. We speak with Emma Taylor, Thematic Analyst, and Nick Wyatt, Head of Research, from GlobalData ...

Hospitality staff shortages: How a hotel uses TikTok to recruit

11 Apr 2023

Contributed by Lukas

We speak to Kristoffe Biglete Sales & Marketing Manager, Club La Santa about the challenge of staff shortages in the hospitality industry. He expl...

IHTF 2023 - Where security lies embedded in the guest journey

20 Mar 2023

Contributed by Lukas

Ahead of IHTF 2023, we speak to the presenters, panellists and sponsors to get the insight on the content that will be shared and the key trends hot o...

IHTF 2023 - What to consider when buying hotel technology

16 Mar 2023

Contributed by Lukas

Ahead of IHTF 2023, we speak to the presenters, panelists and sponsors to get the insight on the content that will be shared and the key trends hot on...

IHTF 2023 - Where to focus on tech for the guest experience

09 Mar 2023

Contributed by Lukas

In this episode we're joined by Nils Ziehn, limehome’s Vice President of Product & Business Intelligence and Antonis Chalkiopoulos, CEO of ...

IHTF 2023 - How Accor is addressing its digital check-in

01 Mar 2023

Contributed by Lukas

We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to...

IHTF 2023 - How Best Western is investing in its direct bookings

15 Feb 2023

Contributed by Lukas

Joined by Chris Bowling, Head of Digital Marketing & Ecommerce at Best Western Hotels who at IHTF will deliver the presentation "Working with...

IHTF 2023 - How Real Hotels Group uses technology for the guest journey

10 Feb 2023

Contributed by Lukas

Joined by Alexandre Pereira from Real Hotels Group we explore how the portfolio approached the guest journey and developing a strategy, ahead of his I...

The MICE are back – how proposals are changing.

16 Jan 2023

Contributed by Lukas

The Global Meetings Incentives Conferences Events Industry is Expected to Reach $1,337.4 Billion by 2028 according to Allied Market Research. From the...

Hotel Partner: How Louvre Hotels uses Robotic Process Automation

09 Jan 2023

Contributed by Lukas

We explore Robotic Process Automation (RPA) and how this is being applied to hotel tech environments to ease the administrative burden on staff, conne...

Global Revenue Forum 2023: What's in store

03 Jan 2023

Contributed by Lukas

We learn more about the new virtual revenue event for hotels specifically designed for commercial leaders.  Joining us is Ally Northfield of Revenue ...

How to create real value from loyalty programmes

21 Dec 2022

Contributed by Lukas

Joined by Mark Ross-Smith, CEO of Status Match, with 20 years’ experience leading loyalty programs in telecoms and travel, and previously Malaysian ...

The human in hospitality: empathy & authenticity

23 Nov 2022

Contributed by Lukas

Saar Sharon, Head of Hotel Capital Markets for Colliers International shares his insight and experience working internationally across real estate and...

Annual Hotel Conference 2022 - President EMEA Wyndham + Exec VP Cedar Capital Partners

19 Nov 2022

Contributed by Lukas

Dimitris Manikis, President EMEA of Wyndham Hotels & Resorts,  and Paul Harnedy, Exec VP,  Cedar Capital Partners talk about their business, the...

Annual Hotel Conference 2022 - CCO London & Regional Hotels + VP Development Meininger Hotels

17 Nov 2022

Contributed by Lukas

Neil Kirk, Chief Operating Officer, London & Regional Hotels and Arjun Menon, VP Development, Meininger Hotels, talk about their business, their p...

Photographs & Memories - Simone Puorto - Setting fire to hospitality

16 Nov 2022

Contributed by Lukas

With an ambition to become a philosophy teacher, our next Memory Maker entered hospitality at 19 and didn’t look back. Simone Puorto carved out a ca...

Annual Hotel Conference 2022 - MD at Michels & Taylor + Co-founder AGO Hotels

14 Nov 2022

Contributed by Lukas

Peter Hales, Managing Director, Michels & Taylor and Lionel Benjamin, Co-founder of AGO Hotels talk about their business, their priorities over th...

Annual Hotel Conference 2022 - CEO Edgebaston Park Hotel + Operations Director RBH Management

11 Nov 2022

Contributed by Lukas

Richard Metcalfe, CEO, Edgebaston Park Hotel and Stephen Harran, Operations Director, RBH Hospitality Management talk about their business, their prio...

Adapting hospitality management

10 Nov 2022

Contributed by Lukas

Michael Jones, Director of Revenue tells us how  Effective Hospitality Management emerged from the pandemic by building a business model for today&ap...

Spanish hotel & travel tech market with the Smart Travel News Editor

02 Nov 2022

Contributed by Lukas

Exploring trends in the Spanish travel and hospitality market with Editor & Founder SmartTravel News. Juanda Núñez gives insights to the develop...

Reviewing 2022 hotel & the market performance: Hospitality Marketplace Roundtable

18 Oct 2022

Contributed by Lukas

How has the London hotel market adapted in 2022 and what have been the positive signs for growth? What are the distribution strategies and the value o...

Buying hotel tech – setting expectations

11 Oct 2022

Contributed by Lukas

How to approach your tech stack buying decisions and get the most out of vendors. We're joined by Cristina Blaj, Founder and CEO of Open Revenue ...

Photographs & Memories - Fernando Vives - The elaborate hotel hoax

27 Sep 2022

Contributed by Lukas

A man whose passions are quite clearly his family and hospitality, our next memory maker ditched a future in Computer Science for a life in hospitalit...

Future of regional aviation

20 Sep 2022

Contributed by Lukas

Joined by Roope Kekalainen (CEO) and Jari-Jussi Viinikkala (CFO, the co-founders of Lygg present their vision for the future of regional aviation and ...

Photographs & Memories - Mona Faraj: When camels try climbing stairs

23 Aug 2022

Contributed by Lukas

When war broke out in Lebanon in 1990 our next memory maker had to abandon her course in banking and moved to Abu Dhabi where she entered a hotel mana...

Hoteliers' Voice S2E11 - 1859 Historic Hotels - the power of word of mouth

15 Aug 2022

Contributed by Lukas

Josh Henegar the Corporate Revenue Director at 1859 Historic Hotels explains why word of mouth marketing is more important to revenues than it has eve...

Exciting hospitality for great experiences

26 Jul 2022

Contributed by Lukas

In this episode we look at the important factors of hospitality today; the aspects that generate excitement and the role of digital services in delive...

Photographs & Memories - Christine Tan: Pressing for attention

19 Jul 2022

Contributed by Lukas

Our next memory maker dreamed of being in hospitality, persuading her father to send her to hotel school. Christine Tan takes us on her journey from a...

Hoteliers' Voice S2E10 - Penta Hotels - Reimagining the guest journey

11 Jul 2022

Contributed by Lukas

Amanda Du, Head of eCommerce from Penta Hotels joins us to explain how they reimagined the customer journey to get the digital experience right.  Sin...

Hotel design influenced by digitalisation

04 Jul 2022

Contributed by Lukas

Social distancing, contactless technologies, new guest expectations and digitalisation - how much is it influencing the use of space in hospitality? T...

Adapting Accommodation Supply in TAs and TMCs

27 Jun 2022

Contributed by Lukas

John Hubbs-Hurrell, Head of The Advantage Global Network joins us to talk about how accommodation supply is massively adapting to new demands with Tra...

Photographs & Memories - Kristie Goshow: Filling the filofax of life

21 Jun 2022

Contributed by Lukas

Born in Holland, our memory maker soon saw that the world was a great opportunity, offering the flexibility to come and go while learning about new cu...

Oracle's Holistic approach to digitalising hospitality (part of IHTF 2022)

13 Jun 2022

Contributed by Lukas

In this episode we’re joining by  Eric Hallerberg, VP EMEA Sales, Oracle Hospitality who presented at IHTF looking at ways to develop a full tech s...

Reinvigorating coach travel – a luxury offering

23 May 2022

Contributed by Lukas

Exploring the world of coach travel and the luxury offering. We speak with VP Marketing and PR, Florencia Cirigliano of Red Coach  about  how to ide...

Hoteliers' Voice S2E9 - Payman Club - Managing Hotels & Holidays Rentals

17 May 2022

Contributed by Lukas

Na’ím Anís Paymán, Chief Revolutionary of the Paymán Club explains the trends its seeing in hotels and holiday rentals and the differences he ha...

IHTF 2022 Outtakes - Building digital tech around guests

09 May 2022

Contributed by Lukas

Digitalisation of the guest experience and building the guest journey was a common theme, covering guest communication, guest services and payment pro...

IHTF 2022 Outtakes - Convincing shareholders and management team, real transformation

06 May 2022

Contributed by Lukas

Transformation is about what the company wants to be, in this episode we look at how to bring change. We’ll be looking at the hotel metaverse and ho...

IHTF 2022 Outtakes - Omnichannel, AI and robotic process automation, tackling guests and experiences

06 May 2022

Contributed by Lukas

From multi to omnichannel, the industry has had to look at how it can really provide an experience for every guest.Sabrina Regner, Director of Guest E...

IHTF 2022 Outtakes - OTA Management and customer profiling

05 May 2022

Contributed by Lukas

In this episode , I speak to the panelists l addressing the role of OTAs, Robin Stangroom-  VP of Revenue, Reservations & Distribution of The Set...

Hoteliers' Voice S2E8 - NH Hotel Group - Revising the distribution culture (IHTF 2022 Special)

05 May 2022

Contributed by Lukas

During IHTF Marketing and Distribution programme stream, I hosted a fireside with Janneke Messiaen, VP Commercial Systems & B2B Digital for NH Hot...

IHTF 2022 - Melia Hotels tech buying and AI deployment

25 Apr 2022

Contributed by Lukas

Tomeu Fiol, Global Hotels Technologies Director, Melia Hotels International speaks to us about the value of IHTF and the focus of tech strategies at t...

IHTF 2022 - Accor talks Purchasing hospitality technology

20 Apr 2022

Contributed by Lukas

Welcome to the pre-event chat for IHTF 2022 where we with Accor's Global Procurement director Guest technology, energy, CAPEX  and IHTF sponsor,...

Hoteliers' Voice S2E7 - The Red Carnation Hotel Collection - Digitalisation & Centralisation Strategies

19 Apr 2022

Contributed by Lukas

A growing hotel brand, family-run, expanding globally - a portfolio going through changes. Over the past two years, The Red Carnation Hotel Collection...

Hoteliers' Voice S2E6 - Branson Family Retreats - managing hospitality 100% remotely

28 Mar 2022

Contributed by Lukas

How do you run two hospitality brands 100% remotely? Tyan MarCink Hammond explains how she has adopted complete digital management of her two brands B...

Hoteliers' Voice S2E5 - MyNext Hotels - Staffing hotels digitally

11 Mar 2022

Contributed by Lukas

How do you staff a seasonal hotel and make it run as efficiently as possible? Georg Gaag, Manager of myNext Hotels Hostels Apartments gives us some id...

Value of events in B2B procurement

02 Mar 2022

Contributed by Lukas

We speak to fellow podcaster Kristian Lupinski - the host of The Hoteliers podcast - and event lead of I Meet Hotel, to discuss the role of events in ...

Hoteliers' Voice S2E4 - Future Hotels - Luxury high-end hospitality underpinned by technology

21 Feb 2022

Contributed by Lukas

How do you maintain the human-touch in high-end luxury hospitality with digital tools? Sotiris Kopatsaris, CEO  & founder Future Hotels and MD, C...

Hoteliers' Voice S2E3 - RBH Management - Digitalising the guest journey and cultural change

07 Feb 2022

Contributed by Lukas

With a full renovation taking the place the the need to look at guest experiences and staff resourcing differently, the CIO of RBH Management, Vibhu G...

Wellness - a hot commodity for hotels

27 Jan 2022

Contributed by Lukas

In this episode we explore the commercialisation of wellness and sustainability and why it is now a hot commodity for hotels. Speaking to Celine Vadam...

Hoteliers' Voice S2E2 - Zetter Hotels - Overhauling the techstack for data intelligence

18 Jan 2022

Contributed by Lukas

Scrapping an existing tech infrastructure is no easy feat, but Liutauras Vaitkevicius (LV),  Managing Director, Zetter Hotels, explains how he overha...

Enabling staff with smart data

07 Jan 2022

Contributed by Lukas

In this episode we speak with Vicente Castillo, Project Manager at Zeus to talk about smart visual data. We explore a recent visual dashboard installe...

Hoteliers' Voice S2E1 - StayCity - Underpinning revenue strategy with business intelligence

10 Dec 2021

Contributed by Lukas

This is a story of data and business intelligence, and how and where hotels can gather data to underpin the revenue strategy. Paolo Dona, CIO of StayC...

Confronting the real challenges in hospitality services

12 Nov 2021

Contributed by Lukas

Ryan speaks to Zana Devine, a specialist in delivery high quality training in hospitality servicing, guest concierge and team management. In this epis...

What are the core metrics for SEO?

05 Nov 2021

Contributed by Lukas

In this episode Ryan Haynes and Flavio Amiel discuss the core metrics to review within SEO. What and why a Competitor Audit - review how competitors ...

Industry Rundown - 29 October: Crisis Management in PR

29 Oct 2021

Contributed by Lukas

Manage damage control in a crisis. How to prepare for the worst and respond to situations.Sam and Ryan talk through how to respond to a consumer and a...

Auditing Covid, Sustainability and Safety

22 Oct 2021

Contributed by Lukas

Keeping on top of accreditations; sustainability, accessibility, risk, safety and Covid-19. How hotels can keep on top of their obligations. We speak ...

Photographs & Memories - Michael Frenkel – Between disruption and rootedness

13 Oct 2021

Contributed by Lukas

Our next guest was mesmerised by the hotel sector while working as a public affairs political consultant in Hawaii. He soon became immersed in the tra...

Customer Acquisition Costs - avoiding the digital ceiling

07 Oct 2021

Contributed by Lukas

Ryan is joined by Andy Headington from Adido to delve into Customer Acquisition Cost.  They cover what to do about it and how you can implement chang...

Industry Rundown - 30 September; PR seasonality and Budget season

30 Sep 2021

Contributed by Lukas

In our talkng heads Industry Rundown, Sam Marsh and Ryan Haynes look at how you can engage with seasonality when struggling to market your business, g...

Photographs & Memories - Peter Gerstle - Growing up as a transatlantic kid

22 Sep 2021

Contributed by Lukas

Our next guest was inspired as a kid by his relatives in Switzerland working in hospitality, where on becoming an adult chose to go to hotel school - ...

SEO Audits - what are they?

17 Sep 2021

Contributed by Lukas

In this episode Ryan Haynes discusses with Flavio Amiel SEO Audits and what to look for when addressing your SEO and content strategy. As part of a mi...