Hoteliers’ Voice
Episodes
Photographs & Memories - Ronald Homsy - Defining moments building business
08 Sep 2021
Contributed by Lukas
A graduate of the Glion Institute of Switzerland, he holds the Glion spirit with pride. Our next memory maker started life, following a two-year stint...
Hospitality Subscription Programmes
03 Sep 2021
Contributed by Lukas
Membership programmes are getting an overhaul, and for our next guest he sees the opportunity in subscription loyalty-programmes for the hospitality. ...
Photographs & Memories - Steven Dow - Balancing family life and work travel
25 Aug 2021
Contributed by Lukas
Before a career in hotels, our next memory maker started out in engineering on a North Sea oil rig, when the 1998 oil crisis took him on a trip to Aus...
Industry rundown - 20 Aug 21 - Hesitancy in reopening travel and hospitality
19 Aug 2021
Contributed by Lukas
Talking heads Sam and Ryan return for Industry rundown - patiently waiting for this episode which includes: Reopening of travel and the restrictions, ...
Photographs & Memories - Duncan Bramwell - Gaming up to be the best hotelier
11 Aug 2021
Contributed by Lukas
Son of a hotel inspector, our next Memory Maker was dragged around presidential suites, chauffeured by limousine as a child before joining Cape Town H...
Defining and developing the hotel tech stack
05 Aug 2021
Contributed by Lukas
This week we look at the Hotel Tech Stack - Benjamin Verot of Hotel Minder talks through the core considerations when planning to new solutions and so...
Photographs & Memories - Alexandra Fjallman: Embracing the great outdoors
28 Jul 2021
Contributed by Lukas
An outdoor enthusiast with a penchant for giving extreme sports a go, our next Memory Maker landed in travel and hospitality to lead the strategic bra...
Travel Advisor's Success
23 Jul 2021
Contributed by Lukas
A guide to travel advisor's success - we speak to Geraldine Ree about the role of the independent travel agent and how they can create a sustaina...
Photographs & Memories - Vishal Arora: Family, work and relocating
14 Jul 2021
Contributed by Lukas
A geek at heart with a penchant for technologies, our next Memory Maker entered the travel sector by fluke and has since made a career relocating arou...
Photographs & Memories - Dmitry Bagrov: Experiencing London fog
30 Jun 2021
Contributed by Lukas
Entering the travel sector through the trades entrance, our next Memory Maker was born in the Ukraine, grew up in Russia and moved to the UK to grow o...
Adapting hotel distribution and marketing
25 Jun 2021
Contributed by Lukas
Reviewing the changes in the distribution landscape for independent hotels, and the adaptations occurring in the market. Daniel Simmons, CCO of HotelR...
Photographs & Memories - Mona Maamari: Reminiscing a 2020 world tour
16 Jun 2021
Contributed by Lukas
Having left Lebanon at a young age before the civil war broke out, our third Memory Maker grew up in Saudi Arabia before moving to Paris, France to ea...
Travel Podcasters - Traveling Troubadour a musician's life touring Europe
11 Jun 2021
Contributed by Lukas
Jason Perno from Traveling Troubadour joins us to talk about life on the road as a traveling musician, he shares his experiences gigging across Europe...
Travel Podcasters - Nomadic Foodist, starting out with a theme
04 Jun 2021
Contributed by Lukas
Joining us in this podcaster series is Chris from the Nomadic Foodist as he talks to us about the flavours of travels and the journeys through worldwi...
Photographs & Memories - David Chestler: Look beyond your boundaries
02 Jun 2021
Contributed by Lukas
What do Burger King and the dot.com revolution have in common? Iconic hospitality figure David Chestler shares his journey from marketing one of the w...
Travel Podcasters - The Amateur Traveller Travel Podcast, building a following
28 May 2021
Contributed by Lukas
In our new podcaster series we speak to podcasters that talk about travel. In the first we are joined by Chris Christensen who hosts The Amateur Trave...
Industry run down 21 May - The Value & Costs of PR
21 May 2021
Contributed by Lukas
Sam and Ryan discuss developments in the industry, and discuss the value and costs of PR, giving the insights of what it takes to set up a PR Media ca...
Photographs & Memories - Gene Quinn: Celebrating the influence of Philip Wolf
19 May 2021
Contributed by Lukas
From sports journalist to corporate maverick, Gene Quinn reveals his extraordinary life through three photographs and a souvenir. Our first Memory Mak...
Communities; taking professional development to the next level
30 Apr 2021
Contributed by Lukas
Talking about professional development and building communities, we're joined by the CEO of Raizup - Rita Varga. In this episode we discuss the...
Travel agents future; end-to-end travel experience
26 Apr 2021
Contributed by Lukas
Travel agents have had a rough ride the last year, and over the last 20 years they have had their business hit by online travel agents, direct sales...
Industry run down - 15 April: Haircuts, Travel Extras and Elitist Travel
15 Apr 2021
Contributed by Lukas
Samantha Marsh and Ryan Haynes take a look at two trending subjects in rundown #5; reopening experiences, the great push for travel extras in revenue ...
Digitalising travel planning and itineraries - bringing travel together
07 Apr 2021
Contributed by Lukas
In this episode we talk about the challenges of putting a product launch on hold and what that has meant for a startup. Speaking to co-founder and CPO...
Industry run down - 29 March 2021: Guess gaming & the great Stay-cation
29 Mar 2021
Contributed by Lukas
Samantha Marsh and Ryan Haynes take a look at two trending subjects in rundown #4; why playing the guessing game is helping noone out, especially your...
Taking the train - holidays by rail the new trend?
15 Mar 2021
Contributed by Lukas
We take to the railway tracks and take a closer look at what the sector has to offer. Speaking to Udi Sharir, founder and CEO of SaveaTrain, he talk...
Industry run down - 3 March 2021: UK reopening roadmap
04 Mar 2021
Contributed by Lukas
Samantha Marsh and Ryan Haynes look at the reopening timeline announcement by the UK government on 22 February 2021. Now the dust has settled and we&a...
Talent, People and Management - 2021 be more pirate
22 Feb 2021
Contributed by Lukas
We explore the key changes in working practice and how 2021 will require a new approach to the working week, workspaces and how we define people manag...
Industry run down - 15 Feb 2021: Going dark on social
15 Feb 2021
Contributed by Lukas
Ryan Haynes and Samantha Marsh explore the numbers of the great staycation booking surge and what this means for travel, and a look at the impacts of ...
Industry run down - 01 Feb 2021: Localisation
01 Feb 2021
Contributed by Lukas
Ryan Haynes and Samantha Marsh look at current trends, the rise of hyper-localisation and what businesses can do to ensure they remain afloat.The star...
#HotelTechClinic - Pricing data in unprecedented times
27 Oct 2020
Contributed by Lukas
In this episode we speak with Nadine Boettcher, Senior Product Manager at OTA Insight as we discuss the data points for price decision making at a tim...
#HotelTechClinic - Value of data in unprecedented times
15 Oct 2020
Contributed by Lukas
Learn how data is helping hotels identify opportunities and risks during these unprecedented times. Bounce-back from Covid-19 with the right level of ...
Hoteliers' Voice S1E5 - Michael Reynolds, Maximise Revenue changing PMS in 7 days
12 Oct 2020
Contributed by Lukas
In this episode we speak with Michael Reynolds, a revenue and hotel tech consultant with Maximise Revenue who has worked with chains including Village...
Hoteliers' Voice S1E6 – Joe Setchell, A Curious Group of hotels digitalise hotel services and operations
12 Oct 2020
Contributed by Lukas
Joe Setchell the Group Marketing Manager at A Curious Group of Hotels talks about new tech being implemented at the four properties in the portfolio: ...
Hoteliers' Voice S1E4 - Jayson Heron-Smith, Cordis Hotel NZ and a unified guest platform
12 Oct 2020
Contributed by Lukas
In this episode we speak with Director of Sales & Marketing, Jayson Heron-Smith, at Cordis Hotels Auckland New Zealand part of Langham Hospitality...
Hoteliers' Voice S1E1 – Iain Jurgensen at Portavadie and the guest experience inspired by Disney
12 Oct 2020
Contributed by Lukas
Speaking to Managing Director Iain Jurgensen of Portavadie which received £35m investment to become an inclusive resort, it hosts 400 staying guests ...
Hoteliers' Voice S1E2 – Robert Marusi, Turtle Bay Resort and improving fortunes with business intelligence
12 Oct 2020
Contributed by Lukas
In this episode we speak to the chief commercial officer for Turtle Bay Resort, Robert Marusi, previously of Hamilton Beach Resort a Fairmount Hotel B...
Hoteliers' Voice S1E3 - Thibault Catala, The Revenue Management Tech Stack
12 Oct 2020
Contributed by Lukas
In this episode we speak with Thibault Catala of Catala Consulting, a revenue manager by trade with a background at IHG and Four Seasons, he talks us ...
#HotelTechClinic - Business intelligence when data is the new oil
02 Oct 2020
Contributed by Lukas
In this episode we speak with Apo Demirtas, founder of Intelligent Hospitality to explore the world of business intelligence and how this is changing ...
The Mag Show, ep 1 - Travel News, Airline changes, Intelligence and a career in travel with Antony Price
23 Sep 2020
Contributed by Lukas
Travel PR and B&B owner Sam Marsh, with Ryan Haynes - travel marketing specialist review the trends news and stories from across the sector. In t...
Travel Trust Accounts - protecting consumer money
17 Sep 2020
Contributed by Lukas
The pandemic has highlighted major issues in the way in which travel companies handle consumer booking money, and how this is managed - where some com...
#HotelTechClinic - Conversational Marketing, reservation bots
08 Sep 2020
Contributed by Lukas
In this episode we discuss the move to conversational marketing and how the industry can adapt to new consumer engagement trends by utilising messagin...
Data for the changing traveler buyer journey
24 Aug 2020
Contributed by Lukas
We speak data, what is the role of customer and visitor data in traveller marketing. From the perspective of hotels, we look at the role of the CRM in...
Risk Management beyond Covid-19
17 Aug 2020
Contributed by Lukas
In this episode we go beyond the risk of Covid-19 to remind you of all of the other risks you need to be maintaining and preparing for. We speak about...
Contactless hotel operations
23 Jul 2020
Contributed by Lukas
As the adoption of contactless technologies continue at great strides and given a huge boost by covid-19, we talk to Girish Prabhu founder of Instio a...
Age of automation in hotels
16 Jul 2020
Contributed by Lukas
We speak to Brendan May the founder behind HotelResBot's HERA as he explains how robotic process automation and machine learning is bringing grea...
Hotel heart transplant - changing PMS
03 Jul 2020
Contributed by Lukas
Looking into the underlaying tech of the hotel, we discuss changing the property management system, PMS - effectively the heart of the hotel - and the...
Integrations and Open APIs - making sense of them
02 Jul 2020
Contributed by Lukas
Following the #hoteltechclinic, we speak to Stephen Burke, SVP Travel and Hospitality and co-founder for Sciant which sponsored the event. In this epi...
Hotel revenue in upselling
26 Jun 2020
Contributed by Lukas
Exploring new revenue streams for hotels and how to connect with guests on a deeper level in the guest journey from booking to in-stay. We speak with ...
Robots in the hotel
22 Jun 2020
Contributed by Lukas
We speak to co-founder and CEO of Maidbot, Micah Estis Green about the role of robots working alongside housekeeping and cleaners in hotels to meet ne...
#HotelTechClinic - Q&A Covid-19 Recovery Masterclass
11 Jun 2020
Contributed by Lukas
We discuss the must-have cost-effective tech solutions to drive post crisis recovery for hotels, Interactive session with Q&A.Inspired by a Hospit...
Blockchain and Robotic Process Automation in travel
11 Jun 2020
Contributed by Lukas
We speak to founder and CEO of Clear Chain Travel, Michael O'Connell about the emerging need of blockchain to handle payments across the travel s...
#HotelTechClinic - Covid-19 Recovery Masterclass, what to expect
04 Jun 2020
Contributed by Lukas
In a recent HospitalityNet article several hotel tech experts gave their opinions on where hoteliers should focus their attention to drive the recover...
Reopening hotels and restaurants - Bournemouth, UK
21 May 2020
Contributed by Lukas
In this episode we speak to Rosie Radwell, managing director of Marsham Court Hotel in Bournemouth an Edwardian, full-service beach-front hotel and we...
Hotel reopening after lock-down
18 May 2020
Contributed by Lukas
We speak to Jason Adams, managing director of the Rockcliffe Hall Hotel, a five star luxury golf resort in Darlington. We discuss decision making in t...
Rethinking payments and T&Cs for travellers
15 May 2020
Contributed by Lukas
We're joined by Sophia Melas from Fly Now Pay Later where we look at the implications of refunds, cancellations and covid-19 on terms and conditi...
Travel media and content during C-19
10 May 2020
Contributed by Lukas
We are joined by Jill Starley-Grainger a freelance writer, content strategist and media commentator who has previous roles as editor of Which? Travel ...
Digital guest services, local provider
08 May 2020
Contributed by Lukas
Joined by Julie Grieve, founder and CEO of Criton, a guest engagement platform for thehospitality sector we talk about the necessity to address saving...
Productising your offering
08 May 2020
Contributed by Lukas
We speak with Rich Hull, Creative Director at GiftPro. Find out about the #supporthospitality initiative to help hotels through C-19 with option to pi...
Digital Performance
04 May 2020
Contributed by Lukas
Our guest for this episode is Angelene Bungay, Development Manager at Profitroom a hotel technology company providing digital tools for marketing, dis...
Refunds and the Reboot - Lockdown Exit Plan
04 May 2020
Contributed by Lukas
In this episode we speak to Danny Waine who is director of Institute of Travel and Tourism (ITT) and the Commercial Director at Hotelplan Group’s Ho...
Recruitment and Managing Remote Working
01 May 2020
Contributed by Lukas
Joining us on this episode Laura Castellar from QualitySearch and Partners to talks about managing employees remotely, ensuring employee satisfaction,...
Wholesale Travel, DMC, Mice & Tour Operator Sales
30 Apr 2020
Contributed by Lukas
In this episode we speak with Rob Russell, CEO of AC Group, a Destination Management Company, b2b wholesale tour operator working in FIT, MICE and gro...
Online Distribution and Dynamic Pricing
26 Apr 2020
Contributed by Lukas
We speak to Soraia Letra Chief Business Development Officer at Yield Planet to talk about changes needed to online distribution and sales as we come o...
Tours and Activities Market with Viabam Founder
24 Apr 2020
Contributed by Lukas
We are joined by Flavio Amiel, the founder of viabam.com in this episode. We have a chat about impact of COVID-19 and challenges in tour & activit...
Upgrading Guest Communications
23 Apr 2020
Contributed by Lukas
In this episode we speak to Daan de Bruijn the founder of guest messaging platform Bookboost as we talk about guest expectations in the tomorrow and h...
Revenue Management and Digital Transformation
23 Apr 2020
Contributed by Lukas
Neville Isaac, former hotel GM and NH Hotels Group Revenue Manager and now Chief Customer Officer at RMS Beonprice is a highly qualified revenue manag...
Creating Market Value with Michael McCartan
23 Apr 2020
Contributed by Lukas
Guest for this episode is Michael McCartan, hotel technology and business specialist, who gives us some things to think about with our teams and how w...