[Un]Churned – The No. 1 Podcast for Customer Retention
Episodes
How OpenAI Built a Champion Network to Drive AI Adoption ft. Christina Meng (OpenAI)
18 Mar 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedMost companies treat AI ...
How Slido Cut Support Tickets by 70% With AI ft. Jo Massie (Slido)
13 Mar 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedWhat does it actually ta...
How CS Leaders Can Build Relationships Between Meetings to Drive Retention & Expansion ft.Darren McKee
12 Mar 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedCustomer Success is chan...
Inside SAP’s Scaled Customer Success Strategy ft. Carsten Schütz (SAP)
06 Mar 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedIn this episode of Unchu...
How This Ex-CRO Is Making CS Impossible to Ignore ft. Manish Chawla (PowerSchool)
04 Mar 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedCustomer Success doesn’...
How We Turn Churn Into Comebacks (The Revenue Hiding Inside Your Churn) ft. Eleanora White (Supermetrics)
27 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedIs the future CSM a gene...
B2B Communities Aren't Dead, Your Outdated Metrics Are ft.Jon Wishart & Brian Oblinger
25 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedIs community in B2B SaaS...
75% of SaaS Companies Will Disappear ft. Brett Queener (Bonfire Ventures)
20 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned 18 months ago, venture ...
What Consumption-Based CS Looks Like Inside a $100B Company ft. Jared Collins (Dell)
18 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned What happens when you b...
A Masterclass in Category Creation from the Leaders at Gong and Gainsight ft. Udi Ledergor (Gong) & Lauren Olerich (Gainsight)
11 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Udi Ledergor joined Gon...
How Do You Measure AI Proficiency in Your CS Team? ft. Guy Galon (Obrela)
06 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Guy Galon, CCO at Obrel...
What Happens When You Apply Digital Motions to Your Biggest Accounts? ft. Christine Lavery (Conga)
04 Feb 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Christine Lavery, VP of...
This CCO Won't Ask His Team What He Wouldn't Do Himself (And Why) ft. Jim Richmond (Smartling)
28 Jan 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedJim Richmond is the Chie...
Why Your Post-Sales Budget Should Be 7% of Revenue (Not 10%) ft. Abbas Haider Ali (Github)
21 Jan 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedGitHub's SVP of Cust...
18 Months, 7,000 Customers, 67% Support Resolution: Inside Intercom's FDE Strategy ft. Diego Ballona (Intercom)
14 Jan 2026
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedWhat if the fastest path...
3 CS Trends That Will Define 2026 & Kristi's Next Chapter ft. Kristi Faltorusso
07 Jan 2026
Contributed by Lukas
- Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedThe customer success l...
How To Stop Managing 38% of Your Customers in 2026 ft. Yvette Hill (F5)
24 Dec 2025
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurnedEvery major transformati...
Why $100M AI Companies Are Failing at Renewals? ft. Cassie Young & Kyle Poyar
17 Dec 2025
Contributed by Lukas
Ready to churn less and win more? 🏆 Subscribe for a monthly roundup of every episode at gainsight.com/unchurnedTwo of SaaS's most influential v...
The #1 Thing Great CCOs Do in Year One ft. Alexis Hennessy (Heidrick & Struggles)
10 Dec 2025
Contributed by Lukas
When the Chief Customer Officer role first emerged in SaaS, Alexis Hennessy was already there—helping define it. Twelve years ago, she co-founded th...
How Community Increases Retention 4X ft. Erica Kuhl (Gainsight)
19 Nov 2025
Contributed by Lukas
When Erica Kuhl joined Salesforce as employee #176, nothing about her role or title suggested she would go on to build one of the most influential cus...
How a 5-Person Team Built 150 AI Workflows That Changed an Entire Company ft. Colin Slade (Cloudbeds)
12 Nov 2025
Contributed by Lukas
When Cloudbeds faced a post-sales organization at 120% capacity, no budget, and declining efficiency, Colin Slade chose to rebuild the operation throu...
A Simple Habit That 3x’ed AI Adoption Rates: The 15-Minute Rule ft. Cat Valverde (Enterprise AI Group)
06 Nov 2025
Contributed by Lukas
Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week.Most enterprises are ...
Why Your Ideal Customer Profile Is Broken and How AI Can Fix It ft. Mark Roberge (Co-Founder of Stage 2 Capital)
05 Nov 2025
Contributed by Lukas
The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!)Mark Roberge shares how AI is transforming sales, customer success, and go-to-market strat...
The Only Agentic AI Guide You'll Ever Need ft. Jacob Bank (Relay.app)
29 Oct 2025
Contributed by Lukas
The Ex-Google PM Who Spent 14+ Years Building AI Agents ft. Jacob Bank (Relay.app)Jacob Bank has been building AI agents since before they were cool. ...
Are CSMs the Next Generation of CEOs? ft. Omer Rabin (TLA Ventures) & Chad Horenfeldt (Siena AI)
22 Oct 2025
Contributed by Lukas
What if the function you were about to join didn’t really exist yet?In 2014, customer success was barely a function—it was an idea in the making. ...
From Radio Host to CPO: Why Should You Always Work Backwards from Renewals? ft. Venk Chandran (PathFactory)
15 Oct 2025
Contributed by Lukas
The best product leaders don't start in product—they start in customer success.Nick Mehta, former Gainsight CEO, sits down with PathFactory’s ...
Inside Pulse: How 7 CS Leaders Are Moving Their Biggest Boulders With AI
08 Oct 2025
Contributed by Lukas
How do you manage 100,000+ renewals or scale AI across thousands of CSMs? CS leaders share how they're tackling their biggest challenges and using...
Is Agentic AI The End of ARR? ft. Brett Queener (Bonfire Ventures) & Chuck Ganapathi (Gainsight)
01 Oct 2025
Contributed by Lukas
"How Agentic AI Is Replacing Subscription Revenue"Chuck Ganapathi, the CEO of Gainsight & Brett Queener, Managing Director at Bonfire Ventures, wh...
How BMC's CCO Built AI Agents That Triple Productivity ft. Sofia Barbosa (BMC Software)
24 Sep 2025
Contributed by Lukas
How Human-Centric AI Frees CSMs for Strategic Work at BMCLeading customer success at a global scale is never easy—especially after a company split. ...
How to Drive Innovation & Democratize AI as a CS Leader ft. David Karp (Disqo)
17 Sep 2025
Contributed by Lukas
How Disqo Sparked an AI Movement With a Company-Wide HackathonWhen everyone was talking about AI but few knew where to start, Disqo took a bold step: ...
How to Scale Customer Success with AI Agents ft. LeeRon Yahalomi (Aligned)
10 Sep 2025
Contributed by Lukas
The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person TeamWhen tasked with managing 100 accounts with just two people, most leaders w...
What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)
03 Sep 2025
Contributed by Lukas
How Kalpana, our Enterprise CSM, Scaled Her Book of Business by 40% With AIKalpana Krishna Kumar, an Enterprise CSM at Gainsight, and Brady Bluhm, Sen...
How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145
27 Aug 2025
Contributed by Lukas
AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or will it r...
Gainsight's New CEO ft. Nick Mehta and Chuck Ganapathi | Ep. 144
20 Aug 2025
Contributed by Lukas
Meet Chuck Ganapathi, the new CEO of Gainsight!In this special episode of [Un]Churned, host Josh Schachter sits down with Gainsight’s outgoing CEO N...
Kristi's AI Project, Josh's Wedding & Until Next Time...
18 Jun 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Welcome back to Unchurned! In this special episode, hosts Josh Schachter and Kristi Faltorusso gather for o...
The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)
11 Jun 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessRachel Tsui, the ex-Head of CS at Komodo Health, joins hosts Jon Johnson and Josh Schachter to dive deep int...
How to Turn Insights into Company Strategy ft. Cait Keohane
04 Jun 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessJoin host Josh Schachter, Co-Founder & CEO of UpdateAI, as he sits down with Cait Keohane, the Chief Cus...
Gainsight’s Big Leaps, AI Agents, and Pulse 2025 ft. Nick Mehta
26 May 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessWelcome back to Unchurned! In this very special annual tradition, host Josh Schachter, CEO of UpdateAI sits ...
Should We Ease the Workload of Superhero CSM? Ft. Sarah Parker (Betterup)
21 May 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessSarah Parker, SVP, Global Customer Success at BetterUp joins the hosts Kristi Faltorusso, ...
How GitHub Drives Measurable Customer Outcomes (And Tracks What Matters) ft. Michael Goetz (GitHub)
14 May 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessMichael Goetz, Vice President of Customer Success Strategy at GitHub, joins Josh Schachter, Co-Founder &...
Customer-Centric Approach for a Unified Onboarding Experience Ft. Sri Ganesan (Rocketlane)
07 May 2025
Contributed by Lukas
In this podcast episode, Josh Schachter interviews Srikrishnan Ganesan, founder, and CEO of Rocketlane, a customer onboarding platform. Sri discusses ...
How AngelList is Leveling Up CS into a True Commercial and Revenue Driver ft. Carly Van Kirk
30 Apr 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessJosh Schachter, Co-Founder & CEO of UpdateAI, sits down with Carly Van Kirk, Head of CS at AngelList. Ca...
LIfe, Loss & Lessons: Unchurned BTS
23 Apr 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessIn this heartfelt and deeply personal episode, hosts Jon Johnson, Kristi Faltorusso, and Josh Schachter s...
Reinventing the Future of Work With AI-Powered Workflows
16 Apr 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessJon, Kristi, and Josh sit down with Mike Haylon, GM of AI at Asana, for a deep dive into AI’s transformati...
How to Thrive in the Change Economy in the Age of AI ft. Brett Queener (Bonfire Ventures)
09 Apr 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessJon Johnson and Josh Schachter sit down with Brett Queener, Managing Director at Bonfire Ventures, to explor...
How can AI as a strategic partner transform CS from reactive to proactive?
02 Apr 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessIn this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Imp...
Defining the CS Playbook Philosophy to Balance - Guidance and Governance ft. Caitlin Wood (ZeroFox)
26 Mar 2025
Contributed by Lukas
Caitlin Wood, Chief Customer Officer at ZeroFox, joins hosts Kristi Faltorusso, Jon Johnson, and Josh Schachter. T...
How to Scale Customer Success Beyond the Comfort Zone? ft. Kelly McGuire (Everstage)
19 Mar 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessKelly McGuire, Vice President of Customer Success at Everstage, joins hosts Jon Johnson and Josh Schachter (...
How to Build a Customer-Centric Culture ft. Rimple Patel (Eightfold.ai)
12 Mar 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessRimple Patel, Chief Customer Officer at Eightfold.ai, joins host Josh Schachter, Co-Founder & CEO of Upd...
How CS Teams Can Build Trust and Secure Buy-In to Grow and Scale Customer Success ft. Lawrence Waldman (GLMX)
05 Mar 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessLawrence Waldman, who recently stepped into a new role as Global Head of Client Experience at GLMX, shares i...
Redefining Customer Experience with Empathic AI ft. Andrei Negrau & Chad Horenfeldt (Siena AI)
26 Feb 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessAndrei Negrau, CEO of Siena AI, and Chad Horenfeldt, VP of CS at Siena AI, join Jenny Calvert and Josh Schac...
Navigating Mergers and Leading Through Change ft. Bonnye Hart
19 Feb 2025
Contributed by Lukas
#updateai #customersuccess #saas #businessJoin Josh Schachter (Founder & CEO, UpdateAI), Kristi Faltorusso (CCO, ClientSuccess), and Jon Johnson (...
How to Hire, Build, and Grow an All-Star Customer Success Team ft. Amy Oilman (Conversica)
29 Jan 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Amy Oilman, SVP of Customer Success at Conversica, joins hosts Jon Johnson, Principal CSM, Key Accounts at...
Enabling Excellence by Transforming CSM Roles ft. Christine Boermeester (Deltek)
22 Jan 2025
Contributed by Lukas
Christine Boremeester, Senior Director of Strategy & Enablement at Deltek, joins Kristi Faltorusso, CCO at ClientSuccess, and Josh Schachter, Co-F...
How to Align and Elevate Product Development with Customer Feedback ft. Leah Bauman (monday.com)
20 Jan 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Host Josh Schachter, Co-founder & CEO of UpdateAI engages in a fascinating conversation with Leah Baum...
Redefining Compensation to Better Align CS Roles with Revenue Goals
17 Jan 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Hosts Kristi Faltorusso (CCO, ClientSuccess), Jon Johnson(Principal CSM, Key Accounts at...
Risk Mitigation, Adoption, Expansion: The Triad of Customer Success ft. Colin Murphy (BMC Software)
15 Jan 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Colin Murphy, SVP & Chief Customer Officer at BMC Software joins Josh Schachter, Co-Founder & CEO ...
Building Systems to Enroute Customers from Processes to Progress ft. Emily McIlwain (Exo)
08 Jan 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Emily McIlwain, Director of Customer Success at Exo, joins the hosts Jon Johnson, Principal CSM at U...
Bridging Sales and Post-Sales to Build a Customer-Centric Revenue Strategy ft. Margaret Wise (ActiveProspect)
01 Jan 2025
Contributed by Lukas
#updateai #customersuccess #saas #business Margaret Wise, Chief Revenue Officer at ActiveProspect joins Josh Schachter, Co-Founder & ...
Aligning Customer Success Strategies to Exceed Customer Expectations ft. Sam Slevin (AlphaSense)
18 Dec 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Sam Slevin, Global Senior Vice President Customer Success at AlphaSense joins Josh Schachter, Founde...
Proactive Customer Engagement & the Evolving Role of CSMs ft. Tatiana Ferreira (Launchmetrics)
11 Dec 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Tatiana Ferreira (CCO, Launchmetrics) joins the hosts Kristi Faltorusso (CCO, Client Success),...
The Dark Side of Obsessing Over CHURN ft. Ozge Ozcan (Forter)
04 Dec 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Kristi Faltorusso (CCO, Client Success) and Josh Schachter (Founder & CEO, UpdateAI) are joined by an...
Rethinking Compensation: From Commissions to Ongoing Payouts ft. Brian Hansen (Aurora Solar)
27 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Hosts Kristi Faltorusso (CCO, Client Success) and Josh Schachter (Founder & CEO, UpdateAI) sit down...
Accountability, Collaboration & Communication: The Growth Playbook ft. Micki Howl (CRO, Marigold)
25 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business In this special installment of the revenue series of the Unchurned Podcast, we're thrilled to have Micki H...
Meet the Woman Who Coined the CSQL ft. Rachel Orston (Instructure)
20 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Rachel Orston, Chief Customer Officer at Instructure joins the hosts Jon Johnson & J...
Can Lean Teams Navigate Their Customers to Achieve BIG Impact? ft. Aanal Patel (Crunchbase)
18 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Aanal Patel, Senior Director of Customer Success at Crunchbase joins the hosts Jon Johnson...
Leveraging AI and Executive Business Reviews to Elevate Customer Satisfaction and Growth ft. Paul Staelin (Vercel)
13 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Paul Staelin, CCO at Vercel joins Josh Schachter, CEO & Founder of UpdateAI to share the s...
How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend)
11 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business In this episode, Josh Schachter, Founder & CEO of UpdateAI sits down with Rohan Shah, the Chief Revenu...
Can Sales & CS Team Up to Take Customers to Success? ft. Nicole Guarino
06 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Nicole Guarino, the Director of Customer Success at Cambridge Mobile Telematics (CMT) joins hosts Jon John...
How Crucial Are CSMs in Empowering Sales Success? ft. Brian Weinberger (CRO, Sisense)
04 Nov 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Brian Weinberger, CRO at Sisense, joins the host, Josh Schachter, Founder and CEO at UpdateAI, to discuss ...
The Reality of Promotions and Navigating Career Growth ft. Rachel Tsui (Komodo Health)
30 Oct 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Rachel Tsui, Head of CS at Komodo Health, joins hosts Jon Johnson, and Josh Schachter to gear up for Hallo...
Mastering Customer Relationships and Peanut Butter Cups ft. Reanna Dempsey (Unanet)
23 Oct 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Reanna Dempsey, VP of CS at Unanet, joins our hosts, Josh Schachter, Jon Johnson, and Kristi Faltorusso,...
How to Understand and Delight Your Customers Inside & Out ft. Andrew Gaer & Sean Andrews (Bluebeam)
16 Oct 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Josh Schachter (UpdateAI) and Kristi Faltorusso (ClientSuccess) are joined by Andrew Gaer, Senior Director...
Are CSMs the CEOs of Their Customer Books? ft. Parul Bhandari, Jenny Calvert, Lawrence Waldman
02 Oct 2024
Contributed by Lukas
#updateai #customersuccess #saas #business This week Jon Johnson (UserTesting) & Josh Schachter (UpdateAI) are joined by Parul Bhandari (Customer...
How Can CSMs Manage Interruptions & Predict Customer Risk? ft. Arit Nsemo (Searchspring)
25 Sep 2024
Contributed by Lukas
#updateai #customersuccess #saas #business In this podcast episode, Arit Nsemo (Senior Director of Customer Success at SearchSpring) joins hosts Josh...
How to Recognize and Leverage the Moments that Matter ft. Daniel Silverstein (Carta)
18 Sep 2024
Contributed by Lukas
He also shares Carta’s strategies for predicting customer churn through data analysis, the challenges of maintaining effective prediction models, an...
How to Improve CS Strategy by Analyzing Customer Relationships ft. Ziv Peled (CCO, AppsFlyer)
11 Sep 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Jon Johnson, Josh Schachter, and Kristi Faltorusso sit down with Ziv Peled, the Chief Customer Officer at ...
Why Do We Question the Value of Customer Success? ft. Brett Queener (Bonfire Ventures)
14 Aug 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Brett Queener, Managing Director at Bonfire Ventures joins Kristi Faltorusso & Josh Schachter to shed ...
How to Maximize ROI with Outcome-Based Scoring ft. Brent Grimes (Reef.ai)
31 Jul 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Brent Grimes, Founder and CEO at Reef.ai joins the hosts Kristi Faltorusso, Jon Johnson...
Balancing efficiency and human touch in customer interactions ft. Julio Franco (Zappi)
24 Jul 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Hosts Kristi Faltorusso, Jon Johnson and Josh Schachter are joined by Julio Franco, Chief Customer Officer...
Dating, CS & Banter ft. Ben Winn (FirstMark)
10 Jul 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the ...
Demystifying Customer Needs ft. Alex Turkovic (The Digital Customer Success Podcast)
03 Jul 2024
Contributed by Lukas
Alex Turkovic joins Jon Johnson, and Kristi Faltorusso to delve into the intricacies of customer success management (CSM), the disconnect between cust...
Is Prioritizing CSM Health the Key to Customer Happiness? ft. Paulina Staszuk
26 Jun 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Customer success leader, Paulina Staszuk joins hosts Jon Johnson and Josh Schachter to delve into the crit...
Can Revenue-Driven Practices Lead to Customer-Centric Growth? Ft. Aaron Thompson (SuccessHACKER)
19 Jun 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Customer success roles fall short of true value creation. The industry has inadvertently boxed itself int...
Can AI Insights Transform Tech Touch Customer Success? ft. Sam Loveland (Salesloft)
12 Jun 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Sam Loveland, Chief Customer Officer at SalesLoft, joins Jon Johnson, User Testing and Michael Forney, VP...
Bosses Don’t Understand the Role of CSMs Ft. Alok Shukla (FunnelStory)
05 Jun 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Alok Sharma, CEO of Funnel Story AI, joins Josh Schachter, Founder & CEO of UpdateAI, and Jon Johnson,...
Using Data-Driven Content to Serve Customers ft. Nikola Mijic (Founder, Matik)
29 May 2024
Contributed by Lukas
In this unchurned conversation, Nikola Mijic, the Founder of Matik joins Josh Schachter. Both of them dive into how Nikola got into the world of CS, a...
CS Meetups, Post-sales Success and Future of Work Ft. John Gleeson (Success Venture Partners)
22 May 2024
Contributed by Lukas
#updateai #customersuccess #saas #business John Gleeson, the founder of Success Venture Partners joins Josh Schachter, founder of UpdateAI to share h...
How to Gain Control of Your Customers and Win Trust ft. Damien Howley
15 May 2024
Contributed by Lukas
Josh Schachter sits down with Damien Howley, author of "Control Your Customer: A Guidebook for Customer Success Managers". Damien explains t...
Industry Realities and Frontline Insights on Pulse 2024 from Gainsight's Nick Mehta
08 May 2024
Contributed by Lukas
Customer success icon Nick Mehta, CEO of Gainsight, joins our hosts Kristi Faltorusso, Jon Johnson, & Josh Schachter for a candid conversation pa...
Intersecting Customer Success and Account Management for Value Delivery ft. Emily Lockhart (Percona)
01 May 2024
Contributed by Lukas
Emily Lockhart, VP of Customer Success at Percona, joins the hosts Kristi Faltorusso, & Josh Schachter. They discuss the i...
Are Customer-Centric Strategies a Solution to Customer Crisis? ft. Seth Terbeek (DrFirst)
24 Apr 2024
Contributed by Lukas
Seth Terbeek, VP of Customer Transformation at DrFirst joins Josh Schachter & Jon Johnson to emphasize the - Importance of journey mapping and sca...
Can We Set up Fair Expectations for Customer Success? Ft. Mike Sasaki
17 Apr 2024
Contributed by Lukas
Mike Sasaki, a seasoned CCO joins the hosts Kristi Faltorusso and, Jon Johnson to discuss the complexities of engaging with executiv...
Should Sales and Customer Success Teams Align on Customer Success Plans? ft. Alex Farmer (Nezasa) & Michael Forney (Responsive)
10 Apr 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Alex Farmer, CCO at Nezasa, & Michael Forney, VP CS at Responsive join the hosts Kristi Faltor...
Customer-Centric Operations at the Heart of Customer Delight ft. Jonathan Corbin (former Global VP of CS & Strategy HubSpot)
03 Apr 2024
Contributed by Lukas
Building customer relationships is a foundational pillar of ensuring business success. Over time, as the company's business grows, maintaining thi...
Driving Customer Success with $1 Billion in Verified Customer Value and Insights ft. Elisabeth Zornes (Autodesk)
20 Mar 2024
Contributed by Lukas
Elisabeth Zornes, Chief Customer Officer at Autodesk joins the hosts Kristi Faltorusso, Jon Johnson & Josh Schachter...
Exploring Diverse Customer Views Using Cross-Functional Expertise ft. Jill Sawatzky (CCO, Thought Industries)
13 Mar 2024
Contributed by Lukas
Jill Sawatzky, the Chief Customer Officer at Thought Industries joins Jon Johnson and Josh Schachter, as they discuss the impact of rotating leaders w...
Should we ease the workload of superhero customer success managers? ft. Sarah Parker (BetterUp)
07 Mar 2024
Contributed by Lukas
#updateai #customersuccess #saas #business Sarah Parker, SVP, Global Customer Success at BetterUp joins the hosts Kristi Faltorusso, ...
Identifying Overwhelm in the Catch-All Role of CSMs ft. Carie Buchanan (Popmenu)
28 Feb 2024
Contributed by Lukas
Unchurned is presented by UpdateAI Carie Buchanan, the Chief Experience Officer (CXO) at Popmenu, participates in CS & BS conversations with the ...
Dissecting the Synergy Between Customer Success & Account Management ft. Zoe Marshall (Arbor)
21 Feb 2024
Contributed by Lukas
Jon, Josh, and our guest Zoe Marshall, Head of Account Management at Arbor dissect the challenges of scale, the art of customer success in the account...