[Un]Churned – The No. 1 Podcast for Customer Retention

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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right pl...

Business 223 recordings 2022 → today Weekly updated yesterday
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The GTM Playbook Behind 133 Million Learners ft. Monika Saha (Articulate) contributed by Lukas · Jun 10
Why Selling Software Isn't Enough Anymore ft. Chuck Ganapathi (Gainsight) contributed by Lukas · Jun 8
What Happens When CS Teams Cross the Commercial Line ft. Chael Banks (Okta) contributed by Lukas · Jun 3
The Creator of NPS Says It Was Never Built for Surveys ft. Fred Reichheld (Bain & Company) contributed by Lukas · May 27
Why The Best CS Leaders Start With The Boardroom, Not The Product ft. Adnan Rahman (Paycor) contributed by Lukas · May 20
The AI Acceleration Decade Is Coming. Are You Ready? ft. Scott Barker (Enfold Institute) contributed by Lukas · May 13
Ironclad's CCO Reveals How AI Actually Predicts Churn ft. Rob Edmondson contributed by Lukas · May 6
The Surprising Way Microsoft Does Customer Success at Scale ft. Pradeep Raman (Microsoft) contributed by Lukas · Apr 29
The CCO Who Also Owns Sales (Here's Why It Works) ft. Brad Casemore (PartsSource) contributed by Lukas · Apr 22
Inside Google's AI-First Post-Sales Playbook ft. Brady Bluhm (Gainsight) & Diane Wu (Google) contributed by Lukas · Apr 15
The Future of GTM Might Belong to Answer Engines ft. Eric Gilpin (G2) contributed by Lukas · Apr 8
Why Replit's CRO is Hiring 200 GTM People in 12 Months ft. Ghazi Masood (Replit) contributed by Lukas · Apr 1
How monday.com Turned CSMs Into Revenue Owners ft. Cassie Vaughn (monday.com) contributed by Lukas · Mar 25
How OpenAI Built a Champion Network to Drive AI Adoption ft. Christina Meng (OpenAI) contributed by Lukas · Mar 18
How Slido Cut Support Tickets by 70% With AI ft. Jo Massie (Slido) contributed by Lukas · Mar 13
How CS Leaders Can Build Relationships Between Meetings to Drive Retention & Expansion ft.Darren McKee (531 Social) contributed by Lukas · Mar 12
Inside SAP’s Scaled Customer Success Strategy ft. Carsten Schütz (SAP) contributed by Lukas · Mar 6
How This Ex-CRO Is Making CS Impossible to Ignore ft. Manish Chawla (PowerSchool) contributed by Lukas · Mar 4
How We Turn Churn Into Comebacks (The Revenue Hiding Inside Your Churn) ft. Eleanora White (Supermetrics) contributed by Lukas · Feb 27
B2B Communities Aren't Dead, Your Outdated Metrics Are ft.Jon Wishart & Brian Oblinger contributed by Lukas · Feb 25
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If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leade...

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