Susan Nemeth, Co-Founder and COO of Aportio, joins the IT Business Podcast to discuss AI-powered email and conversation automation built for MSP service desks. Aportio helps IT providers reduce inbox backlog, classify and route incoming work, and improve shared-inbox workflows—while also supporting more consistent discovery and pricing for complex customer solutions. Guest: Susan Nemeth Website: https://www.aportio.com/ LinkedIn: https://www.linkedin.com/in/susan-nemeth-93518222/ === Chapters 00:00 — PitchIT 2026 and guest introduction: Susan Nemeth of Aportio 02:23 — Aportio’s business-productivity platform for MSPs 03:31 — InboxAgent: AI email management for service desks 05:39 — Guided discovery and complex solution pricing for MSP sales teams 06:34 — Shared-inbox automation as a resellable customer solution 07:27 — Aportio’s evolution since its previous PitchIT appearance 10:42 — Internal MSP efficiency versus customer-facing solutions 12:15 — AI automation, agentic workflows, and PSA handoffs 13:40 — Integrations with ServiceNow, Autotask, CRMs, and contact-center tools 15:55 — MSP service catalog, sales enablement, packaging, and pricing === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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