Cynthia Schreiner joins me live at Pax8 Beyond to talk about her first year at Pax8, what makes their partner community feel different, and how she’s using AI and automation to transform event operations. Catching up with Cynthia at Pax8 Beyond 2026 in Salt Lake City, we dig into her move into the Senior Manager of Channel Engagement role, what it’s been like working alongside channel heavy hitters, and why this first Beyond feels so energizing for partners. We get into the real value of MSP community, the stress and isolation that comes with running an IT services business, and how it changes when you’re in a room full of vendors and peers who actually understand what you do. Cynthia also shares how she shifted her mindset around AI: instead of waiting for “free time” to learn tools, she started attacking annoying tasks with Copilot and CoWork, building skills that now save her hours across 90+ events. === Chapters 00:00 Welcome From Pax8 Beyond In Salt Lake City 00:18 Introducing Cynthia Schreiner And Her Move To Pax8 03:06 First Time At Pax8 Beyond And Event Energy 07:23 MSP Relationships, AI Conversations, And New Opportunities At Pax8 08:29 Changing Mindset Around AI And Automating Event Work 14:41 Why Community Matters So Much For MSPs 16:11 Inside Pax8’s Partner Approach, Academy, And Services 17:00 Running 90+ Events, Logistics Strategy, And Planning 18:54 How To Get Pax8 To Your Event And Annual Scheduling 20:26 Pax8 Beyond Entertainment, Past Performers, And Closing With Cynthia === Guest: Cynthia Schreiner, Pax8 Website: https://www.pax8.com LinkedIn: https://www.linkedin.com/in/cynthia-schreiner === Shout-outs Eric Torres – https://www.linkedin.com/in/torreseric/ Ola Witukiewicz – https://www.linkedin.com/in/ola-witukiewicz/ Rob Rae – https://www.linkedin.com/in/robtrae/ Nick Heddy – https://www.linkedin.com/in/nick-heddy-pax8/ === Companies / Vendors / Products / Books ConnectWise – https://www.connectwise.com Copper Onion (restaurant) – https://www.thecopperonion.com Red Rock Brewery – https://redrockbrewing.com Caputo’s / Caputo’s Market & Deli (likely “Caputo” coffee) – https://caputos.com Beyond (Pax8 Beyond conference) – https://www.pax8.com/beyond === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related