Frank and I sit down at Empower 2026 to unpack where N‑Able is investing, how AI and UEM are reshaping endpoint management, and what that actually means for MSP service catalogs, pricing, and security offerings. We get into the control-plane vision for UEM, the action layer for security, and how N‑Able is using Enzo and its head nerds to turn field lessons into repeatable playbooks and automation MSSPs can actually execute. We also talk about the human side of the channel: why Frank is still fired up after 23 years, how N‑Able works with 25,000 partners worldwide, and why peer-to-peer sessions at Empower often drive the next set of features and acquisitions. Frank shares how Empower is going on the road, what he’s hearing in one‑on‑one conversations about AI monetization, and why MSPs should be talking AI strategy in every QBR, even if clients haven’t figured out their plan yet. Chapters 00:00 Welcome To Empower 2026 With N‑Able 01:05 Introducing Frank Colletti And His Role 03:10 Enzo, UEM And The New N‑Able Control Plane 05:20 Security, Patching And Actionable Endpoint Management 07:00 Head Nerds, Breakout Sessions And Peer Learning 08:35 Global MSP Community And Partner Relationships 10:05 Empower Roadshow Plans For 2026 11:20 N‑Able’s Focus On MSP Monetization And Protection 12:40 Acquisitions, Lumen Integration And Security Operations 13:50 AI In The SOC And Inside MSP Operations 15:10 Guiding Clients On AI Strategy And QBR Conversations 16:05 Frank’s 23‑Year Journey And Closing Thoughts Guest: Frank Colletti, N‑Able Website: https://www.n-able.com/ LinkedIn: https://www.linkedin.com/in/frank-colletti-b06a7917/ Shout-outs Chris Massey, N‑Able: https://www.linkedin.com/in/chrismassey/ Companies / Vendors / Products Mentioned N‑Able Empower 2026: https://www.n-able.com/empower N‑Able University: https://www.n-able.com/partner-success/n-able-u Adlumin (security operations integration): https://www.n-able.com/products/adlumin === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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