Michelle Coombs, founder of Oprising, joins the IT Business Podcast as a member of the 2026 IT Nation/ConnectWise PitchIT cohort. Oprising is a service optimisation platform that helps MSPs turn continual service improvement into structured, visible work—assessing operational capability, prioritising actions, assigning accountability, and tracking progress across people, process, technology, and customer experience. Guest: Michelle Coombs Website: https://www.oprising.com LinkedIn: https://www.linkedin.com/in/michelle-coombs/ === Chapters 00:00 Introduction to Michelle Coombs and Oprising 01:35 Oprising’s PitchIT 2026 pitch: service optimisation for MSPs 03:20 Michelle’s service-desk and MSP operations background 06:30 From firefighting to structured continual improvement 09:00 Where Oprising fits: PSA, RMM, EOS, and integrations 11:30 MSP pricing, efficiency, margins, and ROI 14:15 The 90-Day Service Excellence Accelerator 16:45 Operational maturity, smaller MSPs, and avoiding overwhelm 19:15 Product roadmap and closing message === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related