This conversation starts with a confession: I’ve been living in Lifecycle Manager just for hardware reports and ignoring the big SaaS management piece sitting right in my Pro license. Ryan breaks down how ScalePad pulled in tech from their Produce8 acquisition to build a SaaS management layer that finally gives MSPs visibility into the cloud side of the stack—apps, users, time in app, and historical usage—so you can see what’s actually being used and what’s burning budget for no reason. We also zoom out and talk about the bigger picture of where ScalePad is heading. Lifecycle Manager has been rebuilt to bring more of the MSP workflow inside the platform: assessments, comparables, initiatives that sync to your PSA, roadmaps tied into budgets, and automated QBR reports that save you from copy-paste hell. On top of that, ScalePad is going API-first and AI-enabled, exposing Lifecycle Manager through MCP, adding an AI agent and ScalePad Copilot, and lining up CSAT, NPS, UI refresh, and alignment modules so you can measure client sentiment and grow inside existing agreements. === Chapters 00:21 Podcast Row and New SaaS Tools 04:41 Agent Deployment for SaaS Tracking 06:25 SaaS Visibility and Reporting Value 09:18 API-First AI Integration Roadmap 11:09 MSP Feedback at Pax8 Beyond 12:26 Pricing and Included Features 14:05 Why AI Vibe Coding Falls Short 17:09 Upcoming CSAT and UI Refresh 19:41 Signing Off from Salt Lake City === Guest: Ryan Sigouin, ScalePad Website: https://www.scalepad.com LinkedIn: https://www.linkedin.com/in/ryan-sigouin === Companies / Vendors / Products / Books Lifecycle Manager (ScalePad): https://www.scalepad.com/lifecycle-manager IT Glue: https://www.itglue.com ConnectWise: https://www.connectwise.com DNSFilter (Needs Verification for exact reference): https://www.dnsfilter.com Claude (Anthropic): https://www.anthropic.com/claude Microsoft Copilot: https://www.microsoft.com/copilot Model Context Protocol (MCP) (Anthropic): https://www.anthropic.com/news/model-context-protocol Pax8: https://www.pax8.com Pax8 Beyond: https://www.pax8beyond.com === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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