Mike Smith joined me live in South Florida after a day on-site with a client, and we turned his trip into a full-on therapy session for MSPs dealing with Adobe, ISPs, and over-engineered networks. We dig into Acrobat crashes, painful uninstalls, and why I lean on tools like Ninite Pro and Action1 to deploy and patch software without all the bundled nonsense. From there, we pivot into law firms that demand every browser under the sun, iCloud users getting winmail.dat instead of PDFs, and how a simple Microsoft 365 setting can make or break delivery. We also share some hard-earned lessons from ISP “solutions” like Comcast Security Edge that silently hijack DNS and cause more trouble than they solve, plus stories about move projects blocked by county approvals and wrong suite numbers. I wrap up with a NetAlly EtherScope tip where I walked into a seven-user shop running multiple VLANs for no good reason, and how simplifying that network instantly fixed their printing issues and future support costs. === Chapters 00:56 Mike Smith in the House 04:02 TechCon Unplugged Details 06:38 On-Site Client Stories 08:03 Acrobat Troubleshooting 10:55 Ninite Pro and Action1 23:59 Sponsor Shoutout 24:54 Comcast Move Nightmare 35:06 Verizon Move Disaster 46:16 Faster Speeds, New Gear 55:07 NetAlly VLAN Fix 1:02:18 Client Acquisitions and Support === Guest: Mike Smith, Mike Tech Show Website: https://miketechshow.com LinkedIn: https://www.linkedin.com/in/smithmh/ === Companies / Vendors / Products / Events / Organizations Mike Tech Show: https://miketechshow.com TechCon Unplugged: https://techconunplugged.com Pax8: https://www.pax8.com Revo Uninstaller: https://www.revouninstaller.com IObit Uninstaller: https://www.iobit.com/en/advanceduninstaller.php Ninite Pro: https://ninite.com/pro Action1: https://www.action1.com Syncro: https://syncrosecure.com/ NetAlly EtherScope: https://www.netally.com/products/etherscopenxg/ TP-Link 2.5 GB NIC card: https://amzn.to/4vilg5G TRENDnet 10G PCIe Network Adapter: https://amzn.to/4vTwe2L === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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