DePalma's been at it a year since jumping from Datto and Kaseya to OpenText's massive operation—25,000 employees, billions in revenue, but they give his team real autonomy to hit numbers without micromanaging. They've streamlined everything into one Secure Cloud portal, fixed Microsoft 365 pains with better UX and 98.7% in-house support, and launched partnerships that enable MSPs, not compete—like Hats AI for managing client LLMs securely. No more competing product silos from the Zix/AppRiver days; now it's one account manager, transparent pricing, month-to-month terms, and focus on filling your stack gaps, especially for N-Able partners. Chapters: 02:40 Introducing Michael DePalma and OpenText 05:05 OpenText, AppRiver, and Secure Cloud evolution 10:20 Building a modern partner program 13:20 Microsoft 365, support strategy, and N-able alignment 17:45 Pricing philosophy and true partner conversations 19:50 MSP headwinds in 2025 and planning for 2026 21:50 Roadshows, Microsoft workshops, and MSP enablement 24:50 Michael’s Family Feud story 25:58 Rethinking channel events and the power of relationships Guest: Michael DePalma, OpenText Website: https://www.opentext.com LinkedIn: https://www.linkedin.com/in/michaeldepalma1 Shout-outs Eric Simpson, Channel Mastered: https://www.channelmastered.com Christine Gassman, OpenText: https://www.linkedin.com/in/christinegassman/ Companies / Vendors / Products Mentioned Zix: https://www.zix.com CloudAlly: https://www.cloudally.com N-able: https://www.n-able.com Datto: https://www.datto.com Kaseya: https://www.kaseya.com Hatz: https://hatz.ai/ Secure Cloud: https://cybersecurity.opentext.com/solutions/msp/ Cove (N-able Cove Data Protection): https://www.n-able.com/products/cove-data-protection === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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