Kevin Rauch, Co-Founder of pivot, joins the show to discuss how the company’s proactive AV lifecycle-management platform helps MSPs bring deployment, monitoring, support, maintenance, and refresh planning into one operational workflow. Pivot is designed to give IT providers greater visibility and control of business-critical AV environments, including AI-assisted incident troubleshooting through pivotAssist. Guest: Kevin Rauch Website: https://pivotnow.io/ LinkedIn: https://www.linkedin.com/in/kevin-rauch-53333a11/ === Chapters 00:26 PitchIT 2026 introduction 01:25 Meet Kevin Rauch and pivot 02:05 The pivot pitch: proactive AV lifecycle management 04:46 Helping MSPs own the AV customer experience 07:30 Pivot Cloud and MSP-stack integrations 09:18 Unifying MSPs and AV integrators 11:40 Vendor-agnostic AV monitoring and shared workflows 12:53 Pivot’s MSP partnership opportunity 13:36 Lifecycle data, operational records, and support efficiency 17:41 Pivot Assist and AI-powered AV troubleshooting === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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