I kick this one off with a real-world vendor story from my own MSP, talking through changes at Intermedia, CORE program fees, and what those decisions mean when you’re trying to protect margins while keeping clients fully supported. From there, I roll into a quick “know your network gear” segment that breaks down hubs, switches, modems, routers, firewalls, and Wi‑Fi access points in plain language you can use to train your team and design more secure, reliable networks. Then I bring on Paco Lebron, CEO of Prodigy Techs and co-host of MSP Unplugged, along with Nancy Enriguez, MSP founder, author, and head of community for MSP Unplugged, to dig into TechCon Unplugged 2026. We talk dates, location, why all the content is in one room this year, and how workshops from Cyber Matt Lee and the IR Games crew will give you tangible cybersecurity and incident response takeaways. Nancy shares how she’s shaping the MSP Unplugged community around presence and peer relationships, while Paco explains why the “magic happens in the hallways” and why being in the room with other MSPs still matters for business growth. === Chapters 01:05 Vendor Rant and VoIP Woes 09:17 Network Gear Basics 19:32 TechCon Unplugged Preview 25:08 Workshop Highlights Ahead 29:48 Sponsors and Vendor Lineup 32:45 Live Podcast Opening 35:04 Hall of Fame Challenge 37:27 Why Attend TechCon 40:13 Origins of TechCon === Guest: Paco Lebron Website: https://www.prodigyteks.com LinkedIn: https://www.linkedin.com/in/pacolebron MSP Unplugged: https://www.mspunplugged.com/ === Guest: Nancy Henriquez Website: https://nancyhenriquez.com/coaching LinkedIn: https://www.linkedin.com/in/nancyhenriquez/ Book: From Break-Fix to Breakthrough: https://amzn.to/4fJgYOY === Events TechCon Unplugged: https://techconunplugged.com Discount Code: TCUMarvin === Companies / Vendors / Products / Books FreedomVoice: https://www.freedomvoice.com Intermedia: https://www.intermedia.com Ubiquiti: https://www.ui.com SonicWall: https://www.sonicwall.com === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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