I start by sharing a real-life update on my mom’s health and how that’s pulled my attention away from work and the podcast, because I believe family and personal life have to come before business—even when you run an MSP and a show that people count on. I talk honestly about what it feels like to keep pushing through while your head isn’t fully in the game, and why I’m finally letting the community in on what I’ve been dealing with. From there, I walk through several “confessions”: clarifying what I said about ThreatLocker and Microsoft updates after testing and confirming the issue was on my side, admitting my part in vendors calling my wife’s cell, apologizing for missing a DNS change email, and even revisiting an early-2000s server incident where I lost customer data before I truly understood that RAID is not backup. Those stories lead into a bigger conversation about how rarely IT pros simply say “I’m sorry,” how cliquish some peer groups and conferences have become, and how often MSPs oversell managed services and security stacks while under-delivering on real outcomes. I also touch on vendor and swag booth etiquette, podcast etiquette, and why community still matters more to me than endpoint counts or flashy growth. === Chapters 00:59 Wednesday Show Opener 02:48 Family Comes First 05:23 Clarifying Past Comments 09:43 Vendor Etiquette Explained 14:59 Customer Apology Story 23:32 Peer Groups and Cliques 27:55 Managed Services Reality 32:14 Swag Booth Etiquette 36:39 Podcast Etiquette 37:51 Community Matters Most 39:58 Closing and Sponsors === Companies / Vendors / Products / Books IT Business Owners Group (Facebook): https://www.facebook.com/groups/ITBusinessOwnersGroup The ASCII Group: https://www.ascii.com Podnutz (Podcast / Community): https://podnutz.com/ === SPONSORS: Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related