Your ability to communicate effectively when communication is hard is one of the most important skills you need to have a successful practice. A common shituation is where a client tells you that their medical doctor has told them not to have care with you. In this episode of the podcast I break down exactly how to (and how not to!) handle this shituation! I also give my top 5 influence literature books: "Influence" by Cialdini "To Sell is Human" by Daniel Pink. "Catalyst" by Jonah Berger. "Influence is Your Superpower" by Zoe Chance. "Alchemy" by Rory Sutherland. To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/729685 To learn more about the Kids Summit https://www.thekidssummit.com/ To learn more about the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations For more information about The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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