Have you ever run into a client you haven't seen in a while in the street and they have said "I should come back and see you" and you haven't been sure what to do? Should you call your office right then to book them in or were they just saying it be polite and trying to book them in will come across as pushy and sour the relationship? Have you had someone mention that a friend or family member has a health issue and you were unsure of how to encourage them to refer to you without seeming pushy? In today's episode, Martin breaks down how to handle these situations. He shows strategies to encourage people to take action without coming across as pushy. If you want to dive further check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0 To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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