This is part three in a six-part podcast miniseries on how to improve the client experience. In this episode, I share tips on how to provide a great client experience during the onboarding / kickoff phase. Episodes 129-133 cover the five phases of a project lifecycle: The proposal phase Onboarding / kickoff phase Project execution Wrap-up Post-project I learned this five-part framework from David A. Fields, and encourage everyone to visit his website: https://www.davidafields.com/ If you subscribe to the weekly Unleashed email, you'll receive a summary checklist that includes the points from the whole miniseries. Sign up here: https://www.umbrex.com/unleashed-podcast/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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