Customer journey mapping — The secret to digital transformation

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UX Insights - User Experience Leadership and Strategy not yet transcribed

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Recorded28 Apr 2014

Publisherfeeds.simplecast.com ↗

Handlerec:19896874

Show notes

If you need to convince management that digital transformation is required — map your customer journeys.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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