For the second discussion in our Big 6 podcast series, we invited veterinary business consultants Alan Robinson and Alison Lambert, innovation expert Greg Dickens, VMG president Rich Casey and practice owner Jenny Reason to discuss the wide-ranging impacts of a fast–evolving client base. While many areas and topics were debated during the course of our latest live forum, the discussion has been grouped under four main headings: • COVID client care • managing clients • client connection • client value perception
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