Big 6: Great expectations – client care

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Recorded25 Mar 2022

Publisherfeeds.soundcloud.com ↗

Handlerec:2363942

Show notes

For the second discussion in our Big 6 podcast series, we invited veterinary business consultants Alan Robinson and Alison Lambert, innovation expert Greg Dickens, VMG president Rich Casey and practice owner Jenny Reason to discuss the wide-ranging impacts of a fast–evolving client base. While many areas and topics were debated during the course of our latest live forum, the discussion has been grouped under four main headings: • COVID client care • managing clients • client connection • client value perception

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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