Offering gold standard treatments but not getting the outcomes you would expect?We discuss the importance of contextualised care: a holistic consideration of both patient and client needs and capability.A contextualised care approach can help us provideindividuals with the right treatment for their situation, maximising client compliance and ultimately getting the best patient outcomes possible. Old friends, Dr Hannah Capon, founder of Canine ArthritisManagement (CAM) and Veterinary Voices very own Robyn Lowe RVN, use their experiences of multimodal management of osteoarthritis (OA) cases in practice to explore this fascinating topic. Their infectious mutual passion to improve client communications to enable the best patient care is hard to resist!

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