Clare is internationally recognized as ‘the thought leader who did the job’ and delivered award-winning commercial results, leading the CX functions for some of the world’s biggest companies in hospitality, retail, and B2B, including Whitbread, Sainsburys, and Compass Group. In 2017 she founded CMXperience Ltd., a boutique CX design agency based in London, and traveled the world as a global keynote speaker. During the pandemic turned her hand to digital content as the host of the Inspiring Women in CX podcast, before making the leap into founding the WiCX community, as CEO in 2021. Access the transcript on our blog at https://voicesofcx.com/how-a-sisterhood-of-cx-rose-from-2020-clare-muscutt/?utm_source=soundcloud&utm_medium=description Follow Clare Muscutt on LinkedIn Follow Clare Muscutt on Twitter: @ClareMuscutt Follow Clare Muscutt on Instagram: thecxnomad Join the Women in CX Community Follow Worthix on LinkedIn Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn Follow Mary Drumond on Twitter: @drumondmary The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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